Introduction to Inclusive Communication, Language & Health Literacy – provides background information on the importance of using inclusive communication and language and the key health literacy principles you need to consider when engaging with current or potential consumers.
Inclusive Communication in Action - provides information on the key communication approaches, the factors to consider when communicating with people face to face or over the phone and particular considerations for people from diverse communities.
Developing Inclusive Written Communication - focuses on the elements to consider across four key areas when reviewing or developing written inclusive communication:
- Language, content and style
- Design and format
- Diversity and inclusion
- Wellness and reablement
Inclusive Communication & Language Guide – includes tools such as templates, a checklist (available in an editable version) and good practice examples.
The resource and tools are available to download via the EMR Alliance website at emralliance.org