The latest news and updates from the North Metro Sector Development Team
Issue August 2017
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Welcome to the November edition of the keeping you connected e-Bulletin.  

keeping you connected is the e-Bulletin of the North Metro Sector Development team and is designed to provide information and support to Commonwealth Home Support Program (CHSP) and Home and Community Care – Program for Younger People (HACC PYP) funded services and staff working in the North Metro region of Melbourne.  

Since the last edition of keeping you connected a lot of work has progressed towards the establishment of the North Metro Community Care Alliance (The Alliance), and we are pleased to highlight The Alliance, the new website and logo in this e-Bulletin. 

The Alliance is a key forum for communication and collaboration between funded organisations, as well as a conduit between the Department of Health, the Department of Health and Human Services, and the sector.  We encourage all CHSP and HACC PYP funded services to join the North Metro Community Care Alliance to ensure they remain connected within the region.

We hope that you find the information in this e-Bulletin interesting and of use to you in your work.  Please feel free to forward the e-Bulletin to anyone who may be interested and if you have not already, you can subscribe by emailing . We welcome your feedback and suggestions on content for future editions.

Regards, North Metro Sector Development Team



North Metro Community Care Alliance Update

It has been an exciting 12 months coming together and building our Alliance.  We are now well-placed moving forward to 2018 and beyond and look forward to continuing to support our members into the future. A big thank you to all who participated in our final Leadership Group Meeting for 2017. We are pleased to report the seal of approval on a number of key items. 

We have now formally adopted the following structure:
A new governance group has been established. The Alliance is also supported by representatives from the DoH, DHHS and members of the North Metro Sector Development Team.  In the coming year, we will focus on building our membership, especially through the engagement of smaller organisations, consumers and other stakeholders.  We also look forward to the opportunity to develop a variety of special interest groups and joint/inter-agency projects.
During 2018, The Alliance will schedule quarterly forums which will be open to all members.  The focus of these forums will be reflective of our member's interests, needs, and feedback.
Our Terms of Reference has now been adopted.  A copy of the final document can be viewed here.

Welcome to our Newest Members:  

  • Banyule Community Health
  • COTA Vic
  • EACH
  • Lotus Nursing
  • Mercy Health
  • Nextt
  • Sacred Heart Local
  • Slavic Welfare Association Inc
  • Spectrum Migrant Resource Centre
  • Vincent Care
  • Vision Australia
  • Your Community Health

The full list of Alliance Members can be found here
We are also pleased to announce the launch of The Alliance website.  The website is designed to provide a one stop shop for all sector news, events, and information. Key features of the website include an events calendar, job opportunities, and resources and information.

For further information and enquiries regarding The Alliance contact:
Christina (CiCi) Micallef – Regional Development Coordinator 0477 398 294

North Metro Community Care Alliance - New Logo

Our long-awaited logo is here!  Thank you to those present at our October meeting who took part in voting on this important branding element.

Extension to Diversity Planning and Wellness and Reablement Implementation Planning cycles for CHSP and HACC PYP

In October CHSP and HACC PYP funded services were advised of an extension to the current Diversity and Wellness and Reablement (W & R) planning cycles.  The extension is until 30 June 2018.   This means the 2018-2019 Diversity and Wellness and Reablement implementation plans and the 2017-2018 organisational reviews are no longer due in December 2017.

The extension until 30 June 2018 provides an opportunity for Commonwealth reform directions to be delivered and incorporated into a strategic sector development team planning approach.  During this period service providers are can continue to work on the priorities and themes in their current plans.  The Commonwealth and State governments will provide further details about this change shortly.  

For further information or enquiries contact:

Carolyn Bolton – North Metro Wellness and Reablement Consultant 0499 784 465

Lisa Tribuzio – North Metro Diversity Advisor 0417 372 031

My Aged Care Assessment Services - North Metro

The Regional Assessment Service (RAS) conducts home support assessments for older people requiring entry-level home support and assistance to remain living independently at home and in the community.  A home support assessment is a face-to-face holistic assessment of a person’s needs.  A Home Support Assessor will work with the person, their carers and families to develop a support plan to reflect the person’s aged care needs, goals and preferences.  An outcome of the home support assessment may include referral to the Commonwealth Home Support Programme and access to services such as personal care, domestic assistance, home maintenance, allied health, meals and/or nursing care. 

The Aged Care Assessment Service (ACAS) conducts comprehensive assessments for older people with more complex needs.  An Aged Care Assessment Service is generally comprised of, or has access to, a range of health professionals.  The role of the ACAS is to assess a person’s physical, mental, social and psychological care needs, to develop a support plan with the person to identify their strengths, goals and motivation and to determine a person’s eligibility to receive government-subsidised aged care services under the Aged Care Act 1997.  The ACAS also make referrals to services that will meet the person’s needs and goals, including:
  • Residential care (including residential respite care)
  • Home care (levels 1 and 2, levels 3 and 4)
  • Flexible care (such as transition care)
  • CHSP services
  • Multi-purpose services.
A list of Northern RAS outlets and ACAS contact details can be found here

For further information or enquiries in relation to RAS contact:
Julie Watson – Northern RAS Coordinator  9407 5960


SAVE THE DATE: Free LGBTI training session - 12th February 2018

Transgender Victoria offer LGBTI-inclusive ageing and aged care training for people involved in the aged care sector.  The training will help promote a better understanding of the needs of LGBTI and gender diverse people.  It will provide staff with more confidence to deliver an inclusive, best practice service.  The North Metro Sector Development team is working with Transgender Victoria to host a training session for small providers who may not have accessed LGBTI training for their staff previously.  The 3-hour training session is free and will be held on Monday 12th February 2018.  We will advise on the venue shortly.

To register your interest or for further information contact:

Lisa Tribuzio – North Metro Diversity Advisor 0417 372 031


Connecting Through Inclusive Communication Practices

Using appropriate language and communication approaches is critical to ensuring that people accessing services feel welcomed, valued and understood.
Connecting Through Inclusive Communication Practices (EMR Alliance, 2017) is a new resource that focuses on the use of inclusive, person centred language and communication approaches that  are meaningful, relevant and consider each person’s diversity.     
The resource contains information, good practice examples and practical tools that you can use with staff, volunteers and consumers when developing new communication material or when reviewing existing communication material.

The content:


Section 1:   

Introduction to Inclusive Communication, Language & Health Literacy – provides background information on the importance of using inclusive communication and language and the key health literacy principles you need to consider when engaging with current or potential consumers.

Section 2:     

Inclusive Communication in Action - provides information on the key communication approaches, the factors to consider when communicating with people face to face or over the phone and particular considerations for people from diverse communities.

Section 3:  

Developing Inclusive Written Communication - focuses on the elements to consider across four key areas when reviewing or developing written inclusive communication:
  • Language, content and style
  • Design and format
  • Diversity and inclusion
  • Wellness and reablement

Section 4:         

Inclusive Communication & Language Guide – includes tools such as templates, a checklist (available in an editable version) and good practice examples. 
The resource and tools are available to download via the EMR Alliance website at
More Wellness and Reablement resources can be found on our website at

North Metro Sector Development Team Contacts

Carolyn Bolton
North Metro Wellness & Reablement Consultant
North Metro Sector Development Team Coordinator
0499 784 465

Christina (CiCi) Micallef
North Metro Regional Development Coordinator
0477 398 294
Lisa Tribuzio
North Metro Diversity Advisor
0417 372 031

Cathy Austin
Aboriginal Development Officer
9480 7739
Bradley Hall
Administration Officer
0407 175 985
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Hume Whittlesea Primary Care Partnership North Metro & West Metro · Level 2, 61 Riggall Street · Broadmeadows, VIC 3047 · Australia

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