Hoople Training Newsletter
December 2016


Christmas greetings and office shutdown

Christmas is here once more, and we would like to take the opportunity to say a big thank you for your support in 2016.

Please note that the Hoople Training Centre will be closed between Friday 23 December and Monday 2 January inclusive.

We wish you, your colleagues and family a safe and happy festive season and a prosperous new year.

Terms and conditions

We have been reviewing our terms and condition relating to training, which have remained unchanged for the last two years. The new terms and conditions will come into force on 1 January 2017.

The main changes are:
  1. Separate terms and conditions for in-house training and open courses on CPD Online.
  2. Changes to cancellation times and charges.
Our previous cancellation policy meant that some courses were being cancelled at the last minute when final numbers meant the course was no longer viable. To avoid this situation and the inconvenience it causes our customers, we have introduced a new cancellation policy:
  • Cancellation received more than ten working days in advance of the course commencement date – 100% credit or alternative date booked
  • Cancellation received less than nine and before three working days of the course commencement date – 50% credit
  • Cancellation received less than two working days in advance of the course commencement date – full cost will apply
This new policy will mean that we will be able to keep any price increases to our training prices at a minimum.

Full details of the new cancellation charges can be found here:

If you would like any additional clarification or help, please contact Ali Chambers or Caroline Reading in the Training team.

Look out for our 2017 course calendar!

We're busy scheduling our programme of courses for the forthcoming year and will send you further information in the January 2017 e-zine.

We're also developing a new training directory, to be published in January 2017 (online and in print) which will contain comprehensive details of all our training programmes. To receive your copy, please email us, indicating whether you would like a pdf or printed copy.

Scheduled programmes

January 2017 – March 2017

For full details on our scheduled programmes, please visit CPD Online.

All courses can also be delivered at your own venue to a group of your team members. Please contact us for more details and pricing information.

Date Course title Bookings
04/01/2017 Fire Warden Training Book now
Moving and Handling Expert Evaluator Book now
10/01/2017 Moving and Handling Expert Evaluator Refresher Book now
16/01/2017 Safeguarding Adults Universal Level Book now
16/01/2017 Safeguarding Adults MCA & DoLS Universal Level Book now
19/01/2017 Moving and Handling Refresher Book now
20/01/2017 Emergency First Aid at Work Level 2 Award Book now
First Aid at Work Level 3 (3 Days) Book now
26/01/2017 Safer Recruitment Processes in Adult Social Care Book now
First Aid at Work (2 Days) Book now
01/02/2017 Essentials of Health and Safety / COSHH Book now
01/02/2017 Level 1 Certificate in Food Hygiene Awareness Book now
02/02/2017 Moving and Handling Induction Book now
06/02/2017 Emergency First Aid at Work Level 2 Award Book now
Paediatric First Aid Book now
01/03/2017 Infection Prevention and Control Book now
01/03/2017 Moving and Handling Refresher Book now
01/03/2017 Safer Recruitment Book now

Kind regards,

Training and Education team
Hoople Training and Education | Churchill House | Venns Lane | Hereford | HR1 1DE
Tel: 01432 383500 | Website: www.hoopletraining.co.uk

Copyright © 2016 Hoople Ltd, all rights reserved.