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Updates from UIS Web Services

June 2021

A cache is the topmost level of your browser’s memory, where all of your most-used information is stored for fast and easy access. Think: the info you write on a Post-it and stick to your computer versus info you put in a Google Doc and can’t find later.

This newsletter aims to be your web-editing cache. Only the information you need to know; easy access. No deep-dive (or dictionary) required.

WordPress tips and tricks: The new website editor guide

The Web Services team has worked hard to develop a variety of website editing resources and tools, but it can sometimes be difficult to know where to start or how to approach your overall website editing process. Introducing our new website editor guide! This guide walks you through all of our most useful resources while providing some additional tips and best practices for managing website updates.

There are three main sections in the web editor guide:

  1. Getting Started, which covers the different resources we have available for editors;
  2. Ongoing Maintenance and Website Improvements, which covers common website maintenance tasks as well as best practices; and
  3. Knowledge Transfer and Transition, which covers how to make employee transitions a little smoother.

Whether you’re a new website editor just starting out or an experienced editor looking for the next steps and help with managing ongoing updates, we hope the website editor guide has something for you!

The guide is currently available in Google Doc form for easy printing and reference, but we’re planning to add it to our documentation website soon as well. If you have any feedback or helpful tips for managing website updates you think we should add to the guide, feel free to reach out to webservices@georgetown.edu!

FYI: Our outbox looks different

Moving forward, all emails sent to webservices@georgetown.edu will automatically open a ticket in the central UIS ticketing system. That means that after you contact us you’ll get an email confirmation with a ticket number in the subject line, and you will be able to see the status of your request at any time.

While the customer service system will look quite different from our side (in a good way), it will look pretty much the same for you and your fellow editors: You can always get a hold of us by emailing webservices@georgetown.edu, and any replies to your ticket will still come into your email inbox.

WordPress and Accessibility Office Hours

We will continue to hold both Accessibility and WordPress office hours every Tuesday afternoon over Zoom throughout the summer.

WordPress office hours appointments are every Tuesday, 2:30–3:30 p.m. via Zoom. You can sign up for an appointment slot (for any future office hours date!) here. Please note that we are unable to accommodate unscheduled appointments.

You can talk through accessibility-related questions with Kevin Andrews, electronic and information technology accessibility coordinator, on Zoom every Tuesday from 2–3 p.m. You can use this link to schedule an accessibility office hours appointment.

How did you get this number?

You’re receiving this email because you are listed as a primary or secondary contact for your website. If you believe you’re receiving this message in error, or you are no longer responsible for editing a website that uses a shared Georgetown template, please let us know by replying to this email.

Still have questions? Comments? Email us at webservices@georgetown.edu.

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