Updates from UIS Web Services

August 2021

A cache is the topmost level of your browser’s memory, where all of your most-used information is stored for fast and easy access. Think: the info you write on a Post-it and stick to your computer versus info you put in a Google Doc and can’t find later.

This newsletter aims to be your web-editing cache. Only the information you need to know; easy access. No deep-dive (or dictionary) required.

Release notes: Re-established WordPress features

After the big deployment on July 23, some of you wrote to us to say that you no longer have the ability to do certain things. We are happy to say that:

  1. The Duplicate posts feature is back! You should see the option to clone a page or post in the All Pages/All Posts tab.
  2. Excerpts on pages are back! You should see the option to write an excerpt for a page in the Page tab of the inspector panel.


Users have also reported issues with the following content areas.

1. Expandable Content, where the expand and collapse icons overlap;

Expandable Content screenshot on live page, showing that the "expand" and "collapse" icons overlap

2. Pages with Data Tables, where clicking on “Edit page” or “Edit post” will result in a blank editing screen;

data table issue screenshot, showing a blank editing window

3. Reusable blocks, where users have encountered the message “The editor has encountered an unexpected error” and have been unable to make edits to the Page or Post.

Reusable blocks errors screenshot, showing the message "The editor has encountered an unexpected error."

We’re testing potential fixes now and sincerely apologize for any inconvenience. We will provide an update in our release notes as soon as the issue is resolved and include an update in the next Cache.

In the meantime, if you come across a blank screen while trying to edit a page and need help, please write to us at

WordPress tips and tricks: Editing images

Abby is a project manager on the Web Services team. In this column, she’ll share tips about how to get the most out of the GU WordPress platform and improve your website. You can email her at with topic ideas you’d like to see covered here!
Have you ever needed to crop or resize an image? In WordPress, images can be edited both directly in the page editor and the media library.

In the page editor, you’ll find options to crop and rotate images in the block toolbar, and adjust the dimensions of an image in the block tab of the inspector panel.

View of an image block in the editor with the block toolbar and image dimension options highlighted in a red box.

The crop Aspect Ratio option in the block toolbar will allow you to crop an image to your desired aspect ratio. Using the correct aspect ratio will ensure your images display properly in different settings. For example, a home page image displays the best with a 3:2 or 16:9 ratio, whereas images in a photo gallery block display the best with 16:9 and 4:3 ratios.

View of image aspect ratio options in the WordPress editor.

Clicking “Edit image” in the media library will open up the image editor. Here, you’ll find options to crop, rotate, flip, and scale an image.

View of the image editor page with the toolbar, custom image size, custom image crop, and thumbnail settings sections highlighted in a red box.

Visit our WordPress documentation site for more information on how to edit images!

An accessible minute: Knowledge is power

Kevin is the electronic IT accessibility coordinator at Georgetown. In this column, he’ll share tips on how to make your electronic content more accessible to folks using assistive technologies.

We've been hard at work revamping the Web Accessibility for Content Editors course. We've organized it to focus on five key areas that, as a content editor, are easy things to do for accessible content. Though the revamped course is geared toward editors using the shared WordPress themes and closely aligns our content management system, the topics are relevant even if you aren't using WordPress. We are encouraging everyone to take the new accessibility course even if you had previously taken the old one. 

Accessibility is a shared responsibility at Georgetown, and as a content editor, we thank you for playing an integral role in contributing to GU’s vision of inclusion and accessibility for all of its community members.

WordPress and Accessibility Office Hours

We will continue to hold both Accessibility and WordPress office hours every Tuesday afternoon over Zoom throughout the fall semester.

WordPress office hours appointments are every Tuesday, 2:30–3:30 p.m. via Zoom. You can sign up for an appointment slot (for any future office hours date!) here. Please note that we are unable to accommodate unscheduled appointments.

You can talk through accessibility-related questions with Kevin Andrews, electronic and information technology accessibility coordinator, on Zoom every Tuesday from 2–3 p.m. You can use this link to schedule an accessibility office hours appointment.

How did you get this number?

You’re receiving this email because you are listed as a primary or secondary contact for your website. If you believe you’re receiving this message in error, or you are no longer responsible for editing a website that uses a shared Georgetown template, please let us know by replying to this email.

Still have questions? Comments? Email us at

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