Beacon Help Desk
Most difficulties that people experience with Beacon are easily solved. It's quite unlikely that the problem you're experiencing hasn't already been raised by someone else. The people who'd know that for sure, and who are best placed to resolve your issue, are the volunteers running the help desk at the Beacon Help Centre.
Please make sure that you always use the help desk for any Beacon problem, rather than using informal channels such as a phone call to a supporter. The supporter will be willing to help but does not have access to the large number of problems logged, and solved, by the help desk.
By ensuring that all faults are recorded by the help desk you allow the support volunteers to build up a full picture of the issues faced by Beacon users, allowing them to identify any general concerns or trends which may need software or documentation changes, or the addition of an FAQ.