TMG in December
Good relationships will take you far
Richard Carlson said it well when he said: “Every day, tell at least one person something you like, admire, or appreciate about them.”
At times, especially in the hospitality and tourism industry and even more so, in South Africa, this could be quite a difficult task. Still, wise words to live by.
2014 was a tough year, with a challenging economy, difficult staff and customers that got more educated by the day. This is why, I believe, we need to find ways to “humanize” our destinations again. It’s been all about business-to-customer service the last few years. I say let’s make 2015 a human-to-human year and make a point of complimenting each other on a daily basis. Not only our customers, but also our peers, employees and even our competition.
Seeing that this is the last newsletter for 2014, I would like to take this opportunity to thank all Travelling Mystery Guest’s clients for believing in the company, giving me a chance to grow with your business and for new friendships. It’s been a year of challenges, but it’s been the best year ever! May 2015 be even better.
See below some important dates to keep in mind during the holiday season and check out Travelling Mystery Guest’s latest news, some tips your restaurant’s playlist and observations made this year regarding service in the tourism and hospitality sector.
Have a blessed Festive Season and see you in the New Year!
Travelling Mystery Guest will be closed from 12 December 2014 until 6 January 2015. Pop us a mail anytime, just remember that we might only get back to you early in the New Year.
Top Observations in 2014
In 2014 I’ve seen small garden café’s and large hotel groups. I’ve seen professional and less professional hospitality staff and I’ve been in the back office of many a destination. Here are my top 10 observations from 2014 – take it, use it and take 2015 by storm with new angles, new excitement and new plans: Read more here
Prices for 2015
It’s exciting to say that 2015 is Travelling Mystery Guest’s second year of existence and we have been blessed with some great clients thus far. It is also a privilege to say that some of these clients have hired Travelling Mystery Guest on a long term basis, to evaluate their service standards on a monthly or quarterly basis. If you are interested in getting to know more about what we do, feel free to contact Renate on 082 336 1562 / firstname.lastname@example.org.
Customer Journey Evaluations
- Restaurants: R1500 (Including meals up to R500, excluding travel costs outside of Gauteng)
- Guesthouses: R2000 (Including accommodation and meals up to R750, excluding travel costs outside of Gauteng)
- Hotels: R2500 (Including accommodation and meals up to R1000, excluding travel costs outside of Gauteng)
Social Media Management
- Monthly Planning & Scheduling: R375.00 per hour (minimum 4 hours per month)
- Communicate with Customers: R500.00 per person per session (minimum 2 delegates)
- The Hotel Wheel: R500.00 per person per session (minimum 2 delegates)
- The Restaurant Wheel: R500.00 per person per session (minimum 2 delegates)
- The Basics of Social Media: R500.00 per person per session (minimum 2 delegates)
- Social Media Bootcamp (4 social media platforms in one): R1500.00 per person
Music for your playlist
It’s always difficult to find music that suits all your guests’ taste. Many times it is better to use music that is not language specific, which is why I always recommend something like CH2 Guitar Duo. Not only are they local musicians, they’ve also won multiple awards, including two SAMA Awards. (They also do live shows at restaurants, guesthouses, hotels and theaters for those interested). Feel free to listen to their music on Youtube and find their albums on CDBaby and iTunes.
Great Destination Photography
I had the privilege of meeting one of the country’s best destination photographers, Paul Karnstedt, this month. If you are ever in need of new photos of your destination, remember his name! Take a look at his photography on http://paulkarnstedt.tumblr.com/
Christmas, Travel and Family
They say as you grow older, your Christmas list gets smaller and the things you really want for the holidays can’t be bought.
It’s not every day that you get to spend 3 weeks touring Namibia with two very special families…
Therefore, I’d like to wish you all a very Merry Christmas and a blessed New Year before heading out on 12 December. Use this time to make time for things that can’t be bought and come back refreshed and ready for an exciting 2015!
See you in the New Year!
Travelling Mystery Guest
(Cover image found on garnethill.com via Pinterest)