October 11, 2019
Trails Modernization Release 5 Workflow Testing Announcement


Please remember that moderated (in-person) workflow testing for Trails Modernization Release 5 will begin next week and will follow the outlined schedule below. Please remember that this is not intended to be end-user training.

These moderated sessions will focus on specific groups of end-users and will be held at the Denver Regional Training Center (5670 Greenwood Plaza Blvd., Greenwood Village CO 80111) and via Zoom meeting:

• Tuesday, October 15th – 9 am to 4 pm:  Certification workers and supervisors

• Thursday, October 17th – 9 am to 12 pm:  Kinship workers and supervisors

• Thursday, October 17th – 1 pm to 4 pm:  Core contract staff

We encourage everyone who is interested to participate via Zoom Meeting, but physical space at this location is limited. If you are interested in participating, please fill out the form below (indicating Core Contracts or Resource/Provider as your functional area). If you plan to attend in person, please let JP Sleeger know at james.sleeger@state.co.us so we can account for space.

User Acceptance Testing Sign-Up Form

PO Corner: Meet the Modernized Trails Technical Owner


He Chen is currently the project’s technical owner and one of the key members of the Trails Modernization Program Steering Committee

He Chen is a father of 2 boys, 1 three years old, and 1 four months old.

He's a passionate leader that's data and results driven; with software development background from being down in the trenches with developers and up to 30 thousand feet with business leadership.

Even if one day He wins the lottery, he would still be working on building highly-functional teams to deliver reliable, efficient, maintainable, and secure software solutions for the society.


Current Status on Trails Tickets
  • Total Trails Tickets Outstanding:  2,117

    • Change Order Tickets:  1,431

    • Incident Tickets:   686

  • Total Trails Tickets Resolved this Past Week (9/29 - 10/5):  124

    • Change Order Tickets:  34

    • Incident Tickets:  90

  • Trails Access Tickets & Trails Tickets Resolved by DCW this Past Week (9/29 - 10/5):  24

    • Change Order Tickets:  19

    • Incident Tickets:   5


Trails Modernization Release 4 Enhancements & Bug Fixes Updates

The Next Trails Modernization Release 4 Enhancements and Bug Fixes Is Scheduled  For  the Following Date:

Sunday, October 27, 2019

Trails Modernization Release 5 Preview to Release Dates


The Trails Modernization program would like to preview the tentative go-live dates for the anticipated Release 5 of Trails Mod - Resource. We arrived at these release dates after soliciting feedback from all impacted user groups in several forums and determining the feasibility of those dates from the project team. The tentative release dates are:

Key Dates

  • First Key Decision for Release Date: Friday, October 18, 2019

  • Target Release Date: Saturday-Sunday, November 23-24, 2019

  • Backup Release Date: Saturday-Sunday, December 7-8, 2019

The program prioritizes quality over speed to a release, so we are waiting on the outcomes of a few key activities to make a more informed decision.  After Friday, October 18 we will announce a confirmed release date. These key activities include the conclusion of an impact analysis of system interfaces and the preliminary findings from workflow testing scheduled next week (October 14 – 18).

Although these dates are not final, we provide this preview recognizing the value of early communication in mobilizing user groups to prepare for the major changes that Release 5 will bring. We hope your organization will make the necessary preparations including end-user training in anticipation of either release date.

We are looking at December 7-8 as the last possible date for Release 5. Any date later than that introduces increased risk from resource availability as we approach the holidays and introduces risk to Release 6 (FFPSA) activities in preparation for a January/February 2020 release date.

 Expect additional communications announcing a confirmed release in the upcoming weeks. After this announcement, the program team will continue to evaluate risks and readiness for the release on a constant basis.

Please reach out to Lorendia Schmidt, Trails Mod Product Owner at Lorendia.Schmidt@state.co.us with any questions.



Trails Training Updates- Train the Trainer Sessions & Super Users

Please be on the lookout for upcoming training resources on the CWTS website! We will be adding some new training resources for the upcoming release in Trails Modernization. Once placed on the CWTS website, these resources can be accessed at any time at www.coloradocwts.com. Please see below for more information.


1. We have recorded each session of the Resource and Provider and Incidents Train the Trainer sessions. These sessions along with all the other Trails Modernization Train the Trainer sessions are housed on the CWTS website. It is expected that the County Level sessions of Resource and Provider and Incidents will be placed on the website by the close of business 10/11/2019. It is expected that the State Level sessions will be placed on the CWTS website by the close of business 10/18/2019. 

2. The new and improved Job Aids for Release 5 will be placed on the CWTS website by the end of October! Once posted please do not hesitate to dive in and learn about Resources and Provider and Incidents. 

3. We are currently working on a FAQ regarding release 5 material and functionality of Trails Modernization. We know there are questions that you each may have and we want to have an identified place for a reference. The FAQ will also be placed on the CWTS website and will be available at all times. Stay tuned for more information! 

4. The best way to learn about Release 5? Join User Acceptance Testing! User Acceptance Testing Sign-Up Form

Super User Updates:

We are also ready to schedule the practice sessions for the missed opportunities with the Train the Trainer sessions. We understand the short notice and appreciate the flexibility you all have shown. Calendar invites have been sent to Super Users for Resource and Provider / Incidents practice sessions. The sessions are 1.5 hours in nature and will focus on the material practiced during the Train the Trainer sessions. It should be noted that the sessions will be identical and you do not need to attend each one even though you are welcome to join them all.  

If you have any questions, please do not hesitate to contact Samuel Warren by email at samuel.warren@state.co.us or by phone at (303) 813-5807. 


About this New Publication

The Colorado Department of Human Services has created this weekly newsletter to keep Trails users better informed of changes being made and technical issues. As a Trails user, you are subscribed to receive weekly updates through this newsletter.  

Please Don't Unsubscribe

Critical information will be distributed to all Trails users from the Colorado Department of Human Services and the Colorado Office of Information Technology through this subscriber list. It is important that you know that this is your main source for Trails information and if you unsubscribe, you will miss important information.

Update your Subscription Preferences

You can also update your subscription preferences to receive only the information you want! As a member of a committee, group or subject matter newsletter, you are also a subscriber to the CDHS Office of Children, Youth and Families community partners list. 

Subscribers to the CDHS Office of Children, Youth and Families Community partners list receive a weekly summary of highlights blogs from the Office and our partners. Subscribers can also opt-in to receive interest area newsletters and memos including:
  • Recruitment and Retention Monthly Newsletter
  • CO4KIDS Campaign Monthly Newsletter
  • Colorado Child Abuse and Neglect Hotline System Quarterly Newsletter 
  • Information, operation and policy memos
If you are interested in adjusting your subscription preferences to receive more or less information, please update your preferences using the link at the bottom of all emails, including this one.

How Do I Subscribe to This Newsletter?

New Trails users will be added by CDHS on an ongoing basis. If you are a Trails users or an administrator that needs to stay informed and did not receive this email directly, please email caitlin.smith@state.co.us


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