Innova Insider
February 2016
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Dear <<First Name>>,

About Attitude
I recently had a breakthrough related to us humans. I typically take my shirts to be laundered. Most of the time I deal with the same cleaners. The person behind the counter would notice the clients parking, then rush to the conveyor belt and have my order and those of others ready by the time you got to the counter. It was as if she made it her goal to know the last names of all her clients so that she could perform this act of kindness and uncommon courtesy. Having the clients’ order ready before you got to the counter and greeting us all with a large smile, looking at the clients’ eyes, is like saying: "I did it again." By the way, on the counter I saw a tip box, most days filled with coins and small bills.

For the last couple of months this person is no longer there. I probably have seen two or three other people taking care of the counter. Now each time we come up to the counter, we need to give our phone number, they look in the computer, go to the conveyor belt, and deliver the shirts. All in all, it takes about 5 to 10 minutes. There is no knowing of last names, no rush to the conveyor belt, no beaming smile, no looking into somebody's eyes. By the way, the same tip box looks empty and not even well kept.

I think this attitude is not connected to the salary, it is the same position, yet so much difference. It is related to an attitude: about what makes us human, and what makes us of value. I wonder how many times in our daily lives we encounter people who have given up, are not willing to communicate joy, or make contact with those that they serve. How many times we sadly settle to accept this as the norm instead of practicing what excellence in execution means.

May we always be able to provide service consistently, happily and selflessly. I call it being relevant, proactive and engaged. Most of the time, it seems to me that small details make the difference in our lives and those around us.
Carlos Banchik
Innova Technologies, Inc.

Welcome to the Innova Family!

Hello World!  Innova Technologies' personnel were very busy during the month of January.  Two of our employees became mothers for the second time.  Melanie Phillips welcomed her son, Matisse to her family.  He joined his big brother, Alex. Melanie will return from maternity leave this month.  Heather Brown welcomed her son, Parker to her family.  He joined his big brother, Tyler. We are all looking forward to Heather's return in March.

New Staff:  
Reihaneh Sarraf Shirazi, Ph.D. (we call her "Rei") joined Innova in the position of Junior Engineer. Rei earned her Bachelor's and Masters Degree from Amir Kabir University (Tehran-Polytechnic) in Tehran, Iran. She moved to Reno, Nevada to attend the University of Nevada Reno where she earned her doctorate in Structural Engineering.  Her hobbies include cooking, hiking, reading and watching movies.  Rei is looking forward to the warm weather of Las Vegas.  Welcome Rei!

Francisco Morga has joined our team as an Intern.  He is currently an engineering student at UNLV, and is enjoying his part-time employment at Innova.

Innova's holiday party was held at a local restaurant.  Spouses, significant others and friends all had a great time mixing and mingling and getting to know each other in a relaxed and friendly setting.

Rob Naples to present at AIA

Our very own Rob Naples will be giving a presentation titled "Minimize Your Risk Through Construction Engineering" at the American Institute of Architects Las Vegas Continuing Education Luncheon on March 10, 2016.  His program will cover the significance and relevance of Construction Engineering at planning stages of any job.

Attendees will learn from Rob's experience; specifically:
(1) mitigating risk in design,
(2) a planned approach to changes, and
(3) how to obtain a higher level of engagement with your consultants.  

There is limited seating so you are encouraged to sign up as soon as possible.  To register for this informative presentation click here.

Project Spotlight

Las Vegas’ hottest new sports and entertainment venue, located just west of the famed Las Vegas Strip, will be officially named T-Mobile Arena.  T-Mobile Arena will be the destination in Las Vegas for live events – from amazing music acts to thrilling sporting events – it will set a new standard for what entertainment means in the city that does it best. The 20,000-seat T-Mobile Arena will host exciting, world-class events with something for everyone – from UFC, boxing, hockey, basketball and bull riding to high-profile awards shows and top-name concerts.  At Innova we designed the interior stairs, connections to the base structures, and reviewed the erection drawings.
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