Tips for Approaching a Shoplifter
The QPS recommends taking the following actions when choosing to engage with a shoplifter

1.  Explain who you are and your position within the store

2.  Tell the alleged shoplifter why they are being spoken to and ask that they cooperate in accompanying you back into the store
3.   Advise the alleged shoplifter that you will be contacting the police

4. Ask the alleged shoplifter to surrender any property which does not rightfully belong to them

5. Contact police (Note: if you are in a shopping centre, you can call upon security to attend the store as a third party witness until police arrive, however, security cannot detain an alleged shoplifter)
Understand that:
 Under no circumstance should you use force against an alleged shoplifter
 You should not physically touch the alleged shoplifter
 You are not entitled to conduct searches of an alleged shoplifter

visit for further information

About the NRA SafeCity Network

On March 1, the NRA launched a 12 month trial of the NRA SafeCity Network in Brisbane aimed at increasing collaboration and insight between retailers to reduce retail crime in Brisbane CBD and Fortitude Valley. If the Brisbane trial proves successful, the program may be rolled out nation-wide. Find out more >

This project is supported by Brisbane City Council and received funding from the Commonwealth as part of the Safer Communities Fund.

Have queries? Contact David Stout:
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