All the latest news from INS LifeGuard.
The INSider                         27 February 2017
Introducing World-class, Integrated Medical Alarm, TeleHealth & Assistive Technology Solutions

Residents' transmitters will now work in common areas such as community centres

Available Now! Requires our new LifeGuard SmartHome IP Dialler.

Yet another benefit to switching your old analogue equipment over to our new LifeGuard SmartHome IP Dialler (IPD) is that your residents' personal transmitters (neck pendants, wrist transmitters, or fall sensors) will also work when they are in common areas that have the IPD. Just like their personal units, the community centre IPD will be able to identify which resident pressed the alarm and display the residents' personal and medical details to our nurses. We can speak to the resident (and any others nearby) via the unit's speakerphone.

The activated transmitters do need to be within range of the Community Centre IPD, and we recommend that village management check coverage and purchase a range extender, if need be, to ensure best coverage. Of course, residents can still use any existing call points or transmitters that may already be in the community centres, or press the Help button on the unit itself.

To activate this new free feature, simply contact us and request it.

Short-Term Virtual Care / TeleHealth

For those residents with short-term, chronic conditions, or who may have recently come home from hospital and require monitoring by a nurse, we can now offer our TeleHealth Service on a short-term basis. On request, we'll loan your village a set of medical devices that residents can use to collect vital signs. The readings are transmitted to a Nurse in our Emergency Response Centre for monitoring. The kit includes a Blood Glucose (BSL) Monitor, Blood Pressure Monitor, Ear and Forehead Thermometer, SpO2 Pulse Oximeter (hand-held), and a Weight Scale.

Residents can then request the TeleHealth service — whether for a few weeks, or a few months. There is no cost to the village for the loan of the equipment. Resident would pay a small monthly fee for the service. For more information, call 1800 636 226.

Benefits of the new Client Portal

The new LifeGuard SmartHome Client Portal is now available. We encourage you to promote this feature to your residents, their family members and caregivers. The Client Portal is an innovative, secure intranet site that allows residents, their family, primary caregivers and/or other authorised parties to log-in and update the information we hold, and much more.

In-line with Consumer Directed Care, this portal empowers residents by allowing them to control the information we hold. For example, they can:
  • update personal details, avoiding the need for completing paper-based forms
  • update property details including the security key holder code
  • edit GP and Pharmacy details as well as medical information
Future development will also allow clients to set up their own tasks and reminders as needed, and the portal will be linked to the Commonwealth's electronic My Health Record.

Click here to view an informational flyer that can be distributed to your residents. They can then request access to the Client Portal by calling 1800 636 226.

Of course, Village and Community Care Managers can access the Manager's Portal, which allows such things as:
  • Access to real-time reports*
  • Update resident / client information*
  • Update village procedures and protocols
  • Manage My Concierge Service requests and fees
  • Set-up tasks and reminders for individuals, groups, or all residents / clients
  • Broadcast messages, newsletters and more to one individual, specific groups, or all residents / clients
  • Issue evacuation alerts in real time 
Click here to view an informational flyer on the Manager's Portal.

We're so confident you'll love the Manager's Portal that we're offering a 6-month free trial. After the trial period, the Premium Service will incur a small annual fee per unit, or you can choose to continue on the free service. Call 1800 636 226 to start your free trial.

* Subject to primary consent.

We're a Finalist for Innovation of the Year

The INS Group is honoured to have been selected as a finalist for the 5th Asia Pacific Eldercare Innovation Awards 2017 for the LifeGuard SmartHome IP Dialler. The first of its kind in the Asia Pacific region, the Asia Pacific Eldercare Innovation Awards aims to recognise the best in health and elderly care and to applaud organisations that have displayed innovative contributions to change the way the region's seniors age, and to shape the future of the ageing landscape. This year, the awards received a total of over 190 entries from Australia, China, Finland, Germany, Hong Kong SAR, India, Indonesia, Japan, Malaysia, New Zealand, Norway, Singapore, Thailand and The United Kingdom.

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