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FUELSTREAM Newsletter - Best Practice Newsletter

FUELSTREAM Newsletter Nr 40

  • FEEDBACK: Fuel Mixes Survey
  • WEATHER: New Safety & Security measures to keep in mind
  • VIDEO: ATM fraud, cloning cards and pin numbers

Improve the performance of your site and your management team - click HERE

Fuel Mixes - FEEDBACK

Thank you to everyone who clicked on the link to the form to submit their feedback and opinion.

We asked "How do you handle fuel mixes at your site?"

Here are the results:

  • 90% of you indicated that costs are deducted from the attendant, however some noted that this is only done if it is clear that the attendant was negligent
  • 80% of you indicated that you hold a disciplinary hearing in the event of a fuel mix, however some indicated that the employee will get a warning letter for the first offence and a hearing for the second offence
  • Most respondents indicated some or all of the following:
    • First establish if the engine was started and if the vehicle was driven, if not the damage would be far less
    • Listen to the customer's version of events and try to accommodate the customer
    • Check if the tank was marked in any way e.g. a sticker indicating the type of fuel required, if so, the attendant is generally at fault
    • Draining the fuel from the customer's vehicle, if the customer gives permission, or
    • Tow the vehicle to a local workshop or to the car makers workshop if one is nearby and definitely if the car is still under warranty or maintenance plan
Very interesting. If you would like to add your recommendation click HERE to complete the survey.

Whatever your code of conduct stipulates at your site, keep the following in mind:
  • Disciplinary steps should be applied fairly and consistently; that's where your Code of Conduct comes in. It provides a point of reference for your disciplinary process.
  • When giving an employee a warning letter, you should make the employee aware of the possible consequences of another transgression. I.e. what will happen if the employee does it again. Sometimes, we give the warning letter, but forget to "warn" the employee and making sure the employee understands the implication if he/she commits the same offence again.
  • Every transgression will have mitigating and aggravating circumstances which may affect the final sanction. Make sure that the employee understands this.
What are you doing to prepare for the December holidays and New year? Give us your opinion, click HERE

Weather: New safety & security measures to keep in mind

Whether you believe in climate change or not there have been some strange weather anomalies during 2016. There has been a tornado in Gauteng and frequent flash floods that have claimed the lives of innocent people.

It is important that your Emergency Response Plan include a scenario that deals with Rain & Flood. What should happen at your site if there is a severe rainstorm and a flash flood at your site.

Consider the following:

  • What should you advise staff and customers during a storm
  • Encourage attendants and staff to wear raincoats
  • Be careful not to walk through flood water as you could be swept away or step on something that could cause you to trip, fall or injure yourself
  • Switch off electrical equipment to avoid sparks and damage
  • Switch off all breakers on the distribution board to avoid electrical shock
  • Remove hazardous materials to a safer location
  • Check any loose structures/fittings that could be swept away or fall off and injure someone
  • Consider how this will affect your evacuation plan and process
If you haven't updated your Emergency Response Plan (ERP) this year, take some time and do so today. If you create a new scenario dealing with bad weather, rain, floods, etc. make sure you re-train your staff on this scenario and on what needs to be done.

Remember you need to hold Emergency Response Drills for each scenario at least twice a year.

Also ensure that this training is part of your Induction process. New employees are particularly vulnerable to emergency events, especially if they've never received any ERP training before.

Lastly, make sure you keep record of all activities such as:
  • Date and time you updated the ERP
  • Name, surname, race, gender and ID number of anyone trained on ERP
Most important of all, travel and work safely.

Below are some reminders of the recent events in Gauteng:

The video shows different ways that criminals are using ATM's to collect card details and pin numbers. Make sure you check every ATM you use for these devices.
Cloning with ATM card reader and pin pad

ATM Card cloning and pin numbers

Consider the following:

  • Make sure you check the ATM at your site regularly
  • Make sure your staff know what to look for
  • Keep in mind that installing these devices takes only seconds
  • Cloning cards can take up to a week
  • If you find a device and want to remove it, take care not to remove any possible fingerprints
More videos? Click here - YOUTUBE Channel
We have been working very hard to create a whole new approach to supporting Dealers and Management Teams.

Our approach now includes more comprehensive support with HSEQ/HSSE implementation, Financial Management by a team who focus exclusively on the fuel industry, structured action plans over longer periods to create better results and much more.

If you are interested, drop us an email by clicking
Futurent Consulting - Making a difference
+27 (12) 804 5066

This is a best practice newsletter for the fuel industry.
We share ideas with fuel retailers, oil company personnel and anyone interested in the fuel industry.
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