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Can Public Engagement be Like a Bad Day at the Bank?
Over the years, I have had some interesting conversations with organizations, such as municipalities and school boards, that have delivered presentations to upset and disgruntled community members. 

Prior to the presentation, they know the community is upset. Often, they know why. 

To prepare, the team spends days (and sometimes weeks) putting their presentation together. They assemble the best, most logical ideas possible. And, when they deliver the presentation, they wonder why it fails to reduce the tension in the room. 

I have often used an analogy to help them understand why the audience doesn’t “get it”...Read more.
The Engaging Public Participation Presentation
Eric Bergman has written a new book to help you have your audiences leaning in for more. 

In 108 easy-to-read pages,The Engaging Public Participation Presentation takes readers through a step-by-step process to create conversational presentations that enhance engagement, understanding and support. 

Readers learn the value of delivering their presentations conversationally, regardless of the formality of the situation or the size of the audience. They learn it’s much more valuable to use visuals as an aid, than a crutch. And they gain insight into why answering questions is truly the secret ingredient to delivering engaging presentations that directly support business and communication objectives. 

While it was written to support the values of the International Association for Public Participation (IAP2), the lessons here can improve every presentation—from sales presentation to keynote address. 

If you'd like to develop interesting, relevant presentations that have your audiences leaning in for more, this book was written for you.

Purchase the book.

A Crisis is Like a Heart Attack

During the past 30 years, I’ve used a heart attack analogy to explain to management groups why effective crisis communication is less about communication than it is about sound decision-making.

“Let’s suppose that the pressure of meeting with you today causes me so much stress that I suddenly collapse from a heart attack” I tell them. “I don’t know about you, I’d be tempted to call that a crisis in my life.”

But if we examine that crisis, we’d find that it’s made up of two components... Read more.
Slides don’t bore people.

People using slides bores people.

There is one nightmare that nearly every presenter has both experienced and witnessed—one thing of which audience members are terrified when they walk into a presentation. 


Not only do presenters often bore audiences, but in the worst circumstances, presenters bore themselves. 

An interesting article in the Harvard Business Review entitled “The #1 Killer of Meetings (And What You Can Do About It),” Peter Bregman describes the journey he took to stop boredom and enhance engagement during his presentations...Read more.
Ex-Senators Coach is a Polarization Pro

After a disappointing hockey season for the Ottawa Senators of the National Hockey League head coach Dave Cameron was fired. During his subsequent media exchange with the owner, Cameron proved to be a polarization pro.

In announcing the firing, Eugene Melnyk, owner of the Senators, made pointed remarks about Cameron’s coaching style.

“It was inconsistency and some stupidity,” said Melnyk, pointing to Cameron’s decision to start rookie goalie Matt O’Connor in home opener Oct. 8... Read more.
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