We're excited for the start of the new school year, and especially so for the return to more in-person operations!
In this Welcome Back edition, we are highlighting changes for the upcoming school year:
Scheduling Appointments with LS IT
While we now allow drop-in appointments at our service desk (2235 Social Sciences and Humanities) and distributed drop-in locations, we highly encourage you to book an appointment. An appointment ensures that someone is available to assist you, and it helps us to limit the number of people waiting. We have expanded our appointment booking system to allow you to book appointments at our drop-in locations in SSH, Young, Cruess, Music, CMB, Sproul, Hart, and Kerr. Book your appointment online!
Keep Teaching Website
While it was created to disseminate information during the pandemic, the UC Davis Keep Teaching website has evolved into a comprehensive resource, including up-to-the-minute information on instructional technology. Here are some selected pages that may be of interest to instructors for Fall courses:
Purchasing Software and IT Services
As part of the UC system-wide IS-3 cybersecurity policy, UC Davis now requires Vendor Risk Assessments for any software, IT services, and data purchases or agreements (including no-cost agreements). Please do NOT try to go this alone! LS IT has adapted our purchasing processes to include this new set of requirements. To purchase any software or IT services, please contact the LS IT service desk.
Please be aware that these new risk assessment requirements can add anywhere from 1 day to several months to the purchasing process, depending on the sensitivity of the data involved: please plan ahead.
Shipping to Off-Campus Locations
During the pandemic, LS IT covered the costs for re-shipping items to our customers' homes or other off-campus locations. With campus operations returning to primarily in-person, we will be (slightly) altering our shipping policies as of 9/20:
For items that can be directly shipped to off-campus locations (e.g., monitors, peripherals, etc.), we will continue to provide that service on request assuming that there is no increased cost. If there is an increased cost, such as shipping out of state or to another country, we will ask the customer/department to cover the increased shipping costs as part of the purchase.
For items such as computers that must be delivered to campus for configuration, customers/departments will be responsible for any re-shipping costs, such as for shipping from campus to a home location.
Update LS VPN Service
Over the summer, we updated the LS VPN service to be faster and more secure, including using Duo multi-factor authentication. You can find directions for switching to the new VPN service at:
Note that you must be logged into the knowledge base to access those articles.
Aggie Desktop Self-Service Application
The Aggie Desktop Self-Service Application, which is available on all managed Windows and Mac desktop and laptop computers, allows you to quickly and easily install common software—and ensures the software will be automatically updated with security patches. We are continuing to add and update the software titles that are available via self-service, including upgrades to the latest version of Office 365, Zoom, Slack, Box, and more. To access self-service, just click on the UC Davis icon in the system tray on Windows or in the menu bar on Mac.
Skillsoft Books 24x7: New Releases
All UC Davis affiliates can access a vast library of online books and videos on topics including data analysis, business, common software applications, and IT at https://ucdavis.skillport.com/.
Here are some titles that may be of interest to LS IT clients:
Power Excel with MrExcel, 2019 Edition by Bill Jelen. Presenting each featured topic with a problem statement and description, this book walks you through the specific steps to solve the issue, along with common scenarios that trip users up, leaving you with new and quicker ways to use formulas and spreadsheets.
Zoom for Dummies by Phil Simon. In this book, you'll learn how to expand your remote collaboration options, record meetings for future review, and even make scheduling a meeting through your other apps a one-click process. Take in all the advice or zoom to the info you need.
Letters and Science IT
Monday - Friday 7:30AM - 6:00PM
2235 Social Sciences & Humanities