Tuesday Tips

November 8, 2021
Past Editions


Update to Computer Replacement Program

We want to provide a heads-up about a planned change to the terms of the LS Computer Replacement Program, as it may affect your decisions on when to use the program.

Previously, one of the terms of the program had been that "Using the program zeros out balance, regardless of spend." 

On 1/1/2022, we will be changing that policy such that any remaining balance will carry over in your computer replacement account: if you purchase a computer that costs less than your available balance, the remainder will still be available to use toward your next replacement, up to the maximum accrual. 

We want to thank Dr. Jim Bushnell for suggesting this policy change, which we hope will reduce the incentive to purchase more computer than you need just to avoid losing the remaining account balance.

Note that if you use the Computer Replacement Program BEFORE 1/1/2022, any remaining balance will NOT carry over. We will be implementing the technical changes to our tracking system over winter break, and we do not have the capability to track roll-over balances until those changes are completed. If this change works in your favor, please wait until January 2022 to initiate your replacement computer request.


Security Tip: Deny Unsolicited Duo Prompts

Duo logoIf you receive an unsolicited Duo push to your mobile device (i.e., a Duo push that you did not initiate yourself by logging in to a Duo-protected service), it is a strong indicator that an attacker is trying to compromise your account. 

You should deny any Duo push that you did not initiate, and you should report any unsolicited Duo push to LS IT as soon as possible.

Ongoing Printing Issues

We want to acknowledge that many of our clients are continuing to experience issues with printing to network printers across several departments.

Since September, Microsoft has issued a series of patches for the "Print Nightmare" family of vulnerabilities. Those patches have broken various components of our network printing systems. Specifically, clients have experienced issues when adding new printers and when using our cloud-based printing tools.

In most cases, we have workarounds available. If you are still unable to print, please contact the LS IT service desk.

We are actively working with our vendors to resolve these issues.

Quick Updates and Reminders


Supply Chain Delays

We continue to experience the effects of global supply chain delays on monitors, printers, some computers, and other equipment. In many cases, items we order today are not shipping for up to 6 months—and sometimes longer. Please plan ahead by ordering as soon as possible, and please be patient.

Appointments for On-Site Support

While we are happy to provide drop-in support, we give priority to appointments. If you need on-site support, please schedule an appointment via our online booking tool. You can book appointments at our service desk (2235 SS&H) or at any of our drop-in locations around campus. 

Daily Symptom Survey Required

For any in-person support, including drop-ins, your LS IT service analyst will ask to see your Daily Symptom Survey results. IT support often involves close contact, so for your protection and ours we ask that you be prepared to show your DSS for any in-person support.

UC Davis Phish Bowl

The UC Davis Phish Bowl is a fast place to check whether a suspicious email you've received is phishing or legitimate. 
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