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JUNE 2014

LAQ Newsletter

The lotteries market in Australia is dominated by Tatts Group. Tatts operate in all Australian States and Territories with the exception of Western Australia. This dominance by Tatts means they are able to drive economies of scale by combining operations across a range of areas including computer systems, marketing, call centres, finance etc. However as the legislation under which lotteries operate is State based this means there are important difference from jurisdiction to jurisdiction. In Queensland lotteries are governed by the Lotteries Act 1997 and supporting regulations. So while similarities exist between States there are also some significant differences.

In Queensland we have the “Small Business” definition contained in Section 79 of the Act that prohibits a lottery agreement being granted to an operator with more than 50 full time (or part time equivalent) employees. Both the current coalition government and opposition labor party have supported this “Small Business” legislation over many years. With the move by Tatts to retail lotto via Coles Xpress stores in Victoria, LAQ has written to the Queensland Attorney General and Queensland Treasurer to seek a meeting and re confirmation of their support for the status quo to prevail. LAQ is aware from recent surveying of agents that the prospect of proliferation of outlets such as via Coles Xpress is a major concern of agents.
LAQ also strongly supports the current Golden Casket policy that requires any retailer who is approved to sell lotto to undertake a Retail Image shopfit. In this way irrespective of whether the host business is a newsagent, giftshop, food store etc it is a level playing field. We feel it would be most inequitable for any retail distribution channel to be permitted to sell lotto with a much cheaper or scaled down retail image when other retailers are required to adopt a comprehensive RI.

Another aspect controlled by the State Government is the term of the lottery licence. In Queensland Tatts has a licence to sell lottery products until 2072 and an exclusive licence until 2016. We will keep agents updated on developments with the State Government.


The question was raised with Golden Casket about the capability of TAB machines to dispense lotto tickets. Antony Moore from Tatts advised that while the machines may look the same the capabilities are completely different with TAB machines having no ability to dispense lotto.


Bill Thorburn the long serving CEO at Golden Casket and more recently the chief operations officer lotteries at Tatts Group is standing down from that position and taking up a new role looking at opportunities outside Australia. LAQ wish Bill all the best in his new role and congratulate Sue van der Merwe on her promotion to the position of Tatts Lotteries Chief Operating Officer. Sue is well known to agents with over 20 years experience in lotteries. We look forward to a continued strong working relationship with Sue. Sue formally takes up the new position on 18 July.


In a positive move Tatts has introduced a test for experienced agents who re-enter the industry after a short time away and others who are buying or relocating to a new outlet. Up until recently those people were required to attend the two week Radar course and spend one week with an experienced operator. Under a new Recognition of Prior Learning (RPL) test Tatts will be able to assess an owner or staff member’s knowledge of the Tatts equipment, procedures and operating system. There is no cost associated with undertaking the RPL assessment. This means experienced agents and staff will avoid unnecessary costs and training. 


Tatts is reviewing arrangements for agents who default on the weekly EFT sweep. In Queensland the average number of defaults is approx. 15 each month. Tatts is looking at introducing two sweeps per week for agents who default twice in a twelve month period. The policy is not as yet finalised and we are discussing arrangements to ensure they are fair for operator and agents. We have asked that agents who meet commitments for say twelve months be reinstated to a weekly sweep.


The Saturday lotto game price increase of 5c applies from 19 July 2014. With the flat rate commission structure agents will automatically receive 9.3% commission on the new higher price.

LAQ News Classifieds

Creating Shopfitting Solutions


With over 20 years experience, Thomas Brown Shopfitters have evolved as specialists in creating shopfitting solutions for Newsagencies. We are currently one of the experienced shopfitters that manufacture and install the Golden Casket Corporate Image. From complete new store designs to full or partial refits, store extensions or accessory needs, we will work with you to maximise your store's efficiency and visual appeal. Whatever your shopfitting needs, we guarantee the highest standard of quality and workmanship, all backed by professional service and six month warranty.

T (07) 3356 8266

40 Webster Road, Stafford QLD 4053

Willis Group Australia Insurance Brokers

Stephen MacDermott 
T (07) 3167 8545


Rita Walsh
T (07) 3167 8548


Level 1, 10 Eagle Street, Brisbane QLD 4000


Mackay - Central Queensland Region
Mr T. Ross (Troy)
Tel: (07) 4942 1897 Fax: (07) 4942 1835

Broadbeach - Gold Coast and South West Region
Mr A. Milligan (Anthony)
Tel: (07) 5538 2078 Fax: (07) 5538 1477

Strathpine - Brisbane Region
Mr B. Dean (Bradley)
Tel: (07) 3410 0155 Fax: (07) 3410 0101

Mr A.O. Libke (Tony)
Level 4/190 Edward Street
GPO Box 1705, BRISBANE QLD 4000
Tel: (07) 3211 1017 Fax: (07) 3221 7267
Country: 1800 621 413

Greater Queensland Region– Cairns
Mr K. Hamilton (Keith)
Phone: (07) 4051 4239 Fax: (07) 4041 4177

Bribie Island - Wide Bay and Sunshine Coast Region
Mr R. Lever (Ross)
Tel: (07) 3410 0155 Fax: (07) 3410 0101

Should you have an enquiry about a Casket Office matter, please feel free to contact the Association Secretary, Tony Libke or Director in your area.



4th Floor, Canegrowers Building, 190 Edward Street / GPO Box 1705, Brisbane 4001
Tel (07) 3211 1017  Toll Free 1800 621 413  Fax (07) 3221 7267  ABN 70 009 670 286

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