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Analysis and insight on the policy issues affecting the travel industry

As Holiday Travel Demands Rise, Travel Technology Leaders Provide Value 

A message from President and
CEO Laura Chadwick

After the last several years spent apart, families and friends want to be together this holiday season. Perhaps more so than ever before, we appreciate the value of in-person connections and experiences. That's why despite the current challenges of inflation, demand for travel remains high. Travel Tech's member companies – including the leading online travel agents, metasearch platforms, travel management companies, global distribution systems, and short-term rental platforms – provide essential tools and services to help consumers get the most out of their travel dollars.

What's to Come is getting an update! 
Work has begun to relaunch the Travel Technology Association’s website and its Passport Newsletter in the coming months. You’ll learn more about what the organization is doing to transform the global travel marketplace through public policy advocacy to ensure consumer choice through transparency, competition, and innovation. 

In the meantime, please visit us on Twitter at @TravelTech and on LinkedIn at "The Travel Technology Association" for our latest news and updates. 
Let us know what you want to read about in the Passport newsletter by emailing us at

Travel Tech Files Comments with U.S. Department of Transportation on Airline Ticket Refunds
and Consumer Protections 

On Friday, December 16th, the Travel Technology Association filed comments in response to the Department of Transportation’s (DOT) Notice of Proposed Rulemaking (NPRM) on “Airline Ticket Refunds and Consumer Protections,” – Docket No. DOT-OST-2022-0089. 

“On behalf of consumers and our member companies that serve them, the Travel Technology Association is proud to stand with the U.S. Department of Transportation in assuring once and for all that airline travelers are made whole when their flights are canceled,” said Travel Tech President and CEO Laura Chadwick. “You get what you pay for, and when you don’t, you should get your money back.”

Learn more and view the full comments here

Travel Tech's Laura Chadwick Speaks on Search Result Requirements, Ancillary Fees at ACPAC Meeting

President & CEO Laura Chadwick spoke Dec. 8 at the U.S. Department of Transportation’s Aviation Consumer Protection Advisory Committee (ACPAC) meeting regarding the its Ancillary Fees Transparency Notice of Proposed Rulemaking proceeding. There, she addressed challenges of the proposed display requirements, as well as the need for airlines to share ancillary fee data with global distribution systems.   "A first search page display requirement for all critical ancillary fees will result in unacceptable screen clutter that will make locating flight options and information more, not less, of a challenge for consumers," Laura shared with the committee. "Such information overload would diminish the very value our Travel Tech members offer to consumers in the first place. An overwhelming search experience could provide a real impetus for consumers to forgo comparison shopping altogether.” 

View Laura’s full ACPAC remarks on first page display requirements here, and her comments on the ancillary fee notice here

Laura Chadwick to Speak at CES on
"Top Tech Trends in Travel" Panel

President & CEO Laura Chadwick will appear at the Consumer Technology Association's upcoming CES conference in Las Vegas, Nevada on Jan. 5, 2023. The panel, entitled "Top Tech Trends in Travel," will be moderated by Travel Weekly Editor-in-Chief Armie Weissmann. 

Learn more and register.



Join the Travel Tech Team!

The Travel Technology Association is seeking a Vice President, Government Relations to join our dynamic team.  In this role, you will lead Travel Tech's federal government portfolio, working directly with TTA members and its President & CEO to achieve advocacy goals that put travel consumers first. Tech and travel lovers with trade association experience are encouraged to apply.

Learn more and apply now.

Travel Tech is the voice of the travel technology industry, representing the leading innovators in travel technology, including Global Distribution Systems, online travel agencies and metasearch companies, short-term rental platforms and travel management companies.
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