Carers FIRST Services Update
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Carers FIRST Services Update

We understand that this is a really worrying time for you and the person you look after. Carers already do an amazing job looking after relatives and friends and the coronavirus pandemic has made this more challenging for many of of you.

This e-bulletin contains links to national and local information and advice regarding support available to your and your families during the COVID-19 pandemic
Our Carers Hub remains open and you can contact us on 0300 303 1555, or email us at

Our webchat will be available:
Mon 6th, Thurs 9th & Fri 10th: 8:30am  - 3:30pm
Every Wednesday 6-8pm
Visit our website and click on the "chat to us" button to open a chat window 
If you need some support, or you just want to contact us for a chat, our team are available to talk and find the help you need. 
Our community team have collated a wealth of local information during this challenging time and are ready to help and will make contact with those who request support either by phone or video chat.

We are setting up some on-line groups for carers, for example a "virtual cuppa" where we come together on a video link for a chat and share tips to help each other. Please let us know if you would like us to send you more details: Register Your Interest
Below are links to useful information, click on the image to read more.
If you want any support accessing any of these services please contact us
The latest information and guidance from the NHS about how to keep safe during the coronavirus pandemic
If you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), register and tell the government whether or not you need support.
The latest information and service updates from Lincolnshire County Council

Each neighbourhood has set up groups of people who have come together to help those who are not able to leave their home.Local volunteers may be able to help you with things like:

  • shopping 
  • getting prescriptions 
  • dog-walking 
  • friendly chat 

Connect to Support is an online information and advice library, community directory and marketplace 

A useful Benefits Calculator and up to date information and advice if you facing financial hardship due to coronavirus
A National Trading Standards Scams Team initiative, which aims to protect and prevent people from becoming victims of scams. Includes on-line training
Useful links to online free resources for activities, wellbeing, relaxation, positivity and learning for little ones
Website Our website is full of information, and we will keep updating it with news about ours and other services. You can also use My Navigator where you answer a few questions, it will then pull up all relevant pages just to suit you.
Need some support? Check it out today at
Online Forum

Don’t forget to take a look at the Carers Forum. This is a safe space for carers to chat to one another, share ideas and offer support.
We will also be updating our website and social media accounts regularly with information: 

Our Carers Hub is open 9am - 5pm Mondays to Thursdays and 9am - 4:30pm on Fridays. 

0300 303 1555
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 28 Market Place, Grantham, Lincolnshire, NG31 6LR 
Central Office: Michael Gill Building, Tolgate Lane, Strood, Kent ME2 4TG
Office Number: 0300 303 1555

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