"If an experimental Audio-Animatronic Tiki Bird was breathing, and 99% of the audience would likely never notice, would it make a difference? It did to Walt Disney.
A half-century ago during the development of the Disneyland® Park attraction, Enchanted Tiki Room, Walt watched his Audio-Animatronic birds blink, move and sing — but wondered why they didn’t breathe. Imagineers had a good answer: The soup of circuits, valves and pumps made it difficult to add an element that hardly anyone would notice. Legendary Imagineer, John Hench, said to Walt, "People are not going to get this. This is too much perfection."
Walt listened, and that’s when he shared a lesson that’s become a timeless pillar of The Walt Disney Company: 'People can feel perfection.'"
I may be in a bit of a Disney mood—more so than usual—given I just got back from a weekend there. As a designer, lover of all things magical, and generally a big fan of successful businesses, Disney is a place where all 3 of those things collide. Why? They put people first.
I know, I know. Sometimes they slip up, and within Disney, I know first hand they have their own form of red tape. But all in all, the mouse has always put the magic first. As the article states, their devotion to detail lets guests know that they’re worth the effort. And one thing you can't deny: You feel that.