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myaccount newsletter

Newsletter, Issue 7 June 2016

In this issue...


Businessman using tablet PC

Online public services for business take a step closer

A roadmap and prototype for delivering business verification, which would give businesses access to online public services, has been developed and shared with stakeholders.

The roadmap sets out a phased approach, starting with simple registration, and adding enhanced features over time. The prototype, which has been demonstrated to key stakeholders, shows:

  • how to create and register a secure Business Account
  • how a Business Account will be authenticated and verified
  • how and where a Business Account can be used to access some online public services simply and securely

Business verification is designed to help businesses prove who they are online and remove some of the administrative burden and cost to businesses when using public services.

It will:

  • check that the person creating the account is a real person
  • verify that the business referenced in the account is a real business
  • establish that the person setting up the account is authorised to represent that business

The prototype will soon be demonstrated to real business customers through Scottish Enterprise's customer panel. Feedback from this group will be used to finalise the initial release, which is scheduled for June 2016 to meet the requirements of a number of councils including City of Edinburgh.

Users' Forum KHub gets a makeover

With an active Users’ Forum already up and running for the myaccount service's growing number of users, the Forum’s KHub has been revamped and re-modelled.

Aimed at supporting the user community and the Improvement Service itself, it's hoped the new KHub will help stimulate conversations and generate feedback. Structured around a small number of core themes, the it will be a place to:

  • publish information on Forum meetings, plus share documentation presented at these meetings
  • find out more about and comment on the myaccount service’s Product Roadmap
  • publish information on the myaccount service’s Development and Improvement Plans and get feedback on them from the user community and other stakeholders
  • share experience and good practice, including by publishing case studies showcasing the results and impact made possible by service providers when using the myaccount service
  • promote conversation and discussion by providing the means for kHub members, users of the myaccount service and other stakeholders to pose questions and queries either to the myaccount team or to other kHub members
  • View newsletters

Visit the myaccount Users' Forum to find out more.

Older couple boarding bus

Data Hub lends a hand to migrate almost 1,000,000 cards

Data Hub, the Improvement Service's free address validation service, is helping Scotland's local authorities with replacing almost one million National Entitlement Cards(NEC).

The card migration project is taking place across all local authorities to replace the current mifare NECs used to deliver the national travel concession. These cards will stop working on 31 December 2016.

The replacement of over 900,000 cards across Scotland is scheduled to take place between May and September 2016 to ensure that customers continue to receive access to concessionary travel after 31 December. The project is supported by Transport Scotland, the NEC Programme Office, Improvement Service, Young Scot, local authorities and Strathclyde Passenger Transport.

Data Hub is an address validation service designed to help local authorities in their preparations for card replacement. It helps organisations to identify the most accurate and up-to-date addresses and person records for their customers, and ensures new cards are issued to the most up to date address.

West Lothian Council was the first local authority to use the service. Using Data Hub, it managed to validate addresses for over 90% of over-60 concessionary cardholders.

For more information on Data Hub, contact Tina McLelland or Fiona Gray.

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Product Roadmap



Work continues towards securing accreditation status for the myaccount service, designed to demonstrate to customers that we are managing the information and risks associated with a national shared service in a secure and effective way.

The accreditation process involved revisiting all policies and procedures, making sure staff are security cleared and trained to the right levels and implementing some improvements to the technology controls.

We see accreditation as fundamental to the delivery and assurance of the service and will be seeking to maintain the momentum we’ve built up over the last year to gain full accreditation within the next few months.

The scope of the accreditation exercise is extensive, covering three main areas of interest:

  • the myaccount service physical infrastructure and hosting
  • external support staff and dependencies
  • internal support staff and dependencies

Improvement actions identified as part of the ‘health check’ process are being addressed systematically and robustly, designed to bring decision-making by the National Records of Scotland on accreditation status even closer.

myaccount shortlisted for Connect award

myaccount has been shortlisted under the Project Delivery category for this year’s Connect Public Sector IT Awards. The awards celebrate excellence in Information & Communication Technologies within the public sector, and results will be announced on 22 June 2016 at the Holyrood Connect Conference.

My Diabetes My Way – which is powered by myaccount – has also been nominated in two categories, Citizen Award and Digital Health Award. My Diabetes My Way is operated for NHS Scotland by the University of Dundee.

Performance and uptake

A snapshot of activity over the last 6 months shows continued strong performance against key metrics including:

  • Continued growth in new subscribers each month, reaching over 123,000 (13 June)
  • Rising number of monthly authentication requests, now reaching over 120,000 per month
  • Corresponding growth in distinct users, now breaching 26,000 per month

An expanded range of online services made available by councils such as Renfrewshire and Highland, powered by myaccount, is fuelling this growth together with the wider roll out of online school payments across Scotland.

The breakdown below also shows the type of device used for accessing myaccount services.

myaccount access by type of device used

Agreement has now been reached with COSLA to integrate myaccount into myjobscotland.

Glasgow City Council is also close to adoption of myacount in practice. It plans to integrate myaccount into its MyGlasgow app.

Upcoming publications

Case study: Online school payments in Aberdeenshire Council

Operated by The Improvement Service
Scottish Government Funded

Contact us:
Martin Brown
Improvement Service
Tel: 01506 775558
Copyright © 2016 Improvement Service, All rights reserved.

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