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IHG's Zhou Dao caters to Chinese travellers
Given that 2018 is the Canada-China Year of Tourism, the InterContinental Hotels Group (IHG) is catering to Canada’s third largest incoming travel market - business and tourist travellers from China. IHG has five Canadian hotel properties that are China-ready.
 
Top 10 principles of privacy practices
SASKATOON — Lawyer and corporate director Patricia McLeod gave Saskatchewan hoteliers a toolbox to help them navigate the world of compliance with Privacy Legislation and gave tips on preventing cyber security breaches.
Meet BW's soft brand development team
PHOENIX — Sean Shannon and Ralph Singer have joined Best Western in two newly-created positions. They will be looking for opportunities in Canada for the BW Premier Collection and BW Signature Collection. 
ORHMA's tips on Service Recovery
Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even create raving fans. 
 
 
Homewood comes to Silicon Valley North
KANATA, Ont. — Not only does this Ottawa-area community now have its own Homewood Suites by Hilton, but the complex also features Residences at Kanata Lakes, a luxury 105-suite apartment building with generous amenities.
 
 
IDEAS THAT WORK — July 17, 2018
Hotels offering something new or different. Mugs and Flags at Chipman Hill Suites. Restored Monastery offers Regeneration Packages. Grail Springs hosts #WeAreTheChange Summer Festival.

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THE WINNERS' CIRCLE as of July 17, 2018
Happy 103rd to Edmonton's Hotel Mac. Coast Hotels golf tournament raises funds for charities. SHHA to host golf tournament in Kindersley in September.
Alison Evans to fill in for HAC president
The Hotel Association of Canada (HAC) is pleased to announce Alison Evans as interim president. Evans fills this appointment as Susie Grynol, President of HAC, prepares for maternity leave in August.

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OPENINGS, SALES AND RENOS July 17, 2018
Hilton Garden Inn, Fredericton opens Aug. 22. Raise a glass to Coast Oliver Hotel. Copper Point Resort sold by Colliers. Flower & Wolf opens at Sheraton Calgary Eau Claire. Sunray buys Delta Toronto East and Development Lands.

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Coming Events Update July 17, 2018
A listing of hotel conferences and events across Canada, the U.S. and around the world. Manitoba Hotel Association joins with MRFA to host show for hotel and restaurant decision makers.
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