Losing My Belongings – a case study
Having possessions discarded is the most common complaint that boarding house residents have. A typical story comes from Mary (name changed).
Absent from her room for a couple of weeks, Mary gave permission to the manager to enter her room to clean up before she returned to the boarding house. On her return Mary found most of her possessions had been disposed of in a skip
and believes the rest of her possessions were sold.
How can the Boarding Houses Act
Under the Boarding Houses Act and the Consumer Claims Act Mary could apply to the NSW Civil and Administrative Tribunal (NCAT) for compensation for loss of her possessions.
Before lodging an application with the Tribunal, Mary’s action should include a call to her local Tenants Advice and Advice Service
, where she will be able to get advice and assistance with the application. See tenants.org.au
for contact details.