This issue of Outasite Lite reports on the top issues for park residents, challenging excessive rent increases, and more news for park residents and their advocates.
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Residents from Tweed Residential Park Homeowners Association and the Port Stephens Park Residents Association with the NSW Fair Trading Minister Mathew Mason-Cox.

Draft Regulations Released!

NSW Fair Trading Minister Mathew Mason-Cox released the draft Residential (Land Lease) Communities Regulation 2014 at a residential park in the Tweed on 17 October.  In attendance were a number of park residents and representatives from residents groups including Port Stephens Park Residents Association, Tweed Residential Parks Homeowners Association and the Affiliated Residential Parks Residents Association.

The Regulation is the final piece in the reform of residential parks legislation. It is necessary to carry out the purpose of the Residential (Land Lease) Communities Act 2013.

There is a 15 week consultation period for the Regulation with submissions due by 30 January 2015. The Minister has indicated that he will visit more residential parks during the consultation period and talk with residents about the proposed changes to the law. 

What’s in the Regulation

The Regulation only has 17 clauses but it also provides the standard form site agreement and condition report. 

Clause 4 sets out the procedure for the publication on the internet of particulars of enforcement and disciplinary action taken against operators. This information can be published as part of the register of communities (currently the residential parks register).

Clause 5 enables the Fair Trading Commissioner to publish on the internet information about whether a community has a residents committee.

Clauses 6 and 7 are about the standard form site agreement and condition report.

Clause 8 prohibits certain types of terms from being terms of a site agreement including a term requiring a home owner to take out any form of insurance.

Clause 9 exempts new operators from the requirement to undertake an education briefing if they have operated a park within the previous two years.

Clause 10 expands retaliatory conduct by an operator to include the withdrawal or withholding of a service or use of a facility.

Clauses 11, 12 and 13 deal with sewerage charges and are the most complicated clauses in the Regulation. They set out the method for calculating sewerage use and set a maximum charge of $50 for water and sewerage availability.

Clause 14 sets out the maximum service availability charge for electricity based on the number of amps flowing to the site. The maximum charge in the Regulation reflects that currently prescribed by the “Customer Service Standards for the Supply of Electricity to Permanent Residents of Residential Parks” published by NSW Fair Trading.

Clause 15 provides a maximum financial penalty for operators who request or receive from home owners more than the maximum amounts provided for in the Regulation.

Clause 16 is about offences penalty notices.

Clause 17 cancels any clauses restricting the sale of homes on-site in residential site agreements that are already in force when the new Act commences. 

The Regulation also has three schedules. Schedule 1 is the standard form of site agreement. There is only one type of agreement under the new Act (instead of the five provided under the Residential Parks Act 1998). Once the Act has commenced this is the agreement that operators must use but they can add additional terms to it. 

Schedule 2 is the standard form of condition report for sites.

Schedule 3 sets out penalty notice offences.

A full copy of the Regulation can be obtained from the NSW Fair Trading website or by calling 9895 0111. The Regulation is not a complicated or long document and we encourage all residents to read it, discuss it and put in a submission.

Submissions can be emailed, posted or faxed by 30 January 2015.

Residential Parks Forum

Resident representatives, Tenant Advocates and Residential Park Officers from the Tenants Union of NSW gathered at the NSW Residential Parks Forum in Sydney on 20 November to discuss the Regulation. There was agreement that some of the provisions in the Regulation are positive but a number of issues and concerns were also identified. 

If you would like more information about the Residential Parks Forum or the Regulation talk to your resident representative or call Julie Lee at the Tenants Union on Thursdays or Fridays on 8117 3700.

Reprieve for residents of Hastings Point Caravan Park

Hastings Point is a picturesque part of NSW with a significant number of elderly residents living permanently in residential parks dotted across the region.

Hastings Point Holiday Park has been in the process of closing for some time and a seniors living development is being built in its place. During 2012 the remaining approximately 30 residents of the park were served with Notices of Termination of their site agreements for change of use. The termination notices set 2013 dates for the residents to provide vacant possession of their sites.

At the time the Notices’ of Termination were served Stage 1 of the seniors development was complete and a plush retirement village complex was built near the entrance to the park. Meanwhile, park residents had lost many of their services and amenities including their swimming pool and tennis court. The laundry and services block were also allowed to fall into disrepair by the park owner. 

Most residents initially sought advice from Northern Rivers Tenants Advice and Advocacy Service during 2008 about their rights in regard to the proposed closure of the park. 

During the closure and development process the park owner developers obtained two amended development consents. Ownership of the park changed hands on two separate occasions and the latest sale price agreed was a multi-million dollar sum.

The current park owners, Tricare (Hastings) Ltd, engaged a management company KDH to run the diminished residential park and to collect the site fees from residents.

In 2013 Tricare (Hastings) filed applications with the Tribunal seeking orders that the remaining residents deliver up vacant possession of their respective residential sites at the park.

The Tenants’ Union of NSW represented the residents in proceedings before both the NSW Land and Environment Court (LEC) and the NSW Civil and Administrative Tribunal (NCAT). 

A majority of the residents were awarded compensation from the Tribunal significantly greater than the sums they were offered by Tricare (Hastings). While the Tribunal has terminated the residents’ agreements they are entitled to remain on their sites until 20 September 2016.

The Tribunal decision is published and can be found at: 

The important lesson is that residents who were served with Notices’ of Termination sought advice and representation from their local Tenants Advice Service and from the Tenants Union and did not accept the initial written offers to sell their homes and vacate the park by the residential park owner.


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Need advice? Contact your local service:

Tenants Advice & Advocacy services:

• Eastern Sydney: 9386 9147
• Inner Sydney: 9698 5975
• Inner Western Sydney: 9559 2899
• Northern Sydney: 8198 8650
• Southern Sydney: 9787 4679
• South Western Sydney: 4628 1678
• Western Sydney: 8833 0933
• Blue Mountains: 4782 4155
• Central Coast: 4353 5515
• Hunter: 4969 7666
• Illawarra South Coast: 4274 3475
• Mid North Coast: 6583 9866
• Northern Rivers: 6621 1022
• North Western NSW: 1800 836 268
• South Western NSW: 1800 642 609

Aboriginal services:

• Greater Sydney: 9698 0873
• Western NSW: 6884 0969
• Southern NSW: 1800 672 185
• Northern NSW: 1800 248 913

Tenants NSW website:

CPSA factsheets:
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The Tenants’ Union of NSW is a community legal centre specialising in NSW residential tenancies law, and the peak resourcing body for the NSW Tenants Advice and Advocacy Program.

Address: Suite 201, 55 Holt St, Surry Hills NSW 2010
Phone: 02 8117 3700

The articles in Outasite are primarily intended for people who live in, or are affected by, the state laws of New South Wales, Australia. While every effort has been made to ensure the legal information in these articles is correct and up-to-date, it is not a substitute for specific legal advice. The articles are intended to be a general guide to the law only. You should seek expert assistance if you are faced with a problem. Views expressed by contributors are not necessarily held by the Tenants’ Union.

© Copyright Tenants' Union of NSW 2014

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