The Tenants’ Union regularly hears complaints from land lease community residents about the behavior of operators. During the review of the Residential Parks Act 1998 the behavior of park managers and owners was also a common theme. Many residents told stories of interference in sales, harassment, intimidation and bullying.
Many operators do the right thing but when an operator behaves badly residents can take action. The Residential (Land Lease) Communities Act 2013 (the Act) contains a number of provisions around operator behaviour, including Rules of Conduct. In this issue of Outasite Lite we will take a closer look at these provisions.
ENTERING A SITE AGREEMENT
When entering into a site agreement with a home owner the operator, or a person acting on their behalf, must not make any representation or promise that is false, misleading or deceptive in order to induce the home owner into signing the agreement.
Operators are required to provide prospective home owners with information via a disclosure statement. The disclosure statement must set out such things as the fees and charges payable under the proposed agreement and the services and facilities available in the community.
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