So far Indian pet owners have been largely served
by unbranded products, but Gurgaon-based Heads Up
For Tails, or HUFT, is all set to change this.
Founded by Rashi Narang in 2008, HUFT has 52
experience centres across 14 cities, retailing
both international brands as well as its own
products.
Their bet to build a brand in an unorganised
market is paying off, with an annual recurring
revenue of 180 crores, growing at approximately
17-18% year-on-year.
HUFT’s brand-building strategy has some great
takeaways, including:
1. Filling the gap for educational content for
Indian pets
2. India-specific products
3. Focus on first party data
4. A design-led approach online and offline
5. A Soul Document, with guidelines for attitude,
behaviour, even vocabulary
Read the case study here
(8 MIN READ)
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