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Regional Alliance for Resilient and Equitable Transportation (RARET) Workgroup

Our vision is a coordinated network supporting the Puget Sound region with equitable and resilient transportation services in an emergency.

COVID-19 Weekly Transportation Impact Summary: April 14th to 20th

Dear Regional Alliance for Resilient and Equitable Transportation (RARET) Workgroup and Partners,

As Washington continues to adjust to COVID-19, emerging community needs are arising and RARET is working diligently to connect different organizations to support these needs. We will continue to share resources and funding opportunities in this newsletters to better support partners. 

Follow the links below to jump to the respective sections in this newsletter:
  1. King County
  2. Pierce County
  3. Snohomish County
  4. Multi-County
  5. Additional Resources (Multi-County)
  6. Funding and Non-Profit Resources
  7. View the COVID Quick Sheet for an spreadsheet you can filter with all the same info in this newsletter
In response to COVID-19, RARET is sending weekly updates which summarize the impacts on our transportation system in Snohomish, King, and Pierce Counties and are informed by weekly phone calls to providers. Our intention is to clearly outline the level of operations for transportation providers, the community's needs, and how transportation providers can be leveraged to fill this gap. Please note that this information is constantly changing and we are working diligently to send the most up-to-date information. 

We also ask partners to help send relevant information to be included in these updates or inform us of any errors or omissions. We are leaning on partners to help inform these updates and bridge gaps between community needs and available resources.

Feel free to share this newsletter to your networks as you see fit.

To submit any additional information please contact Nathan Emory at 425-429-5995 or

Stay safe and healthy,

Bree Boyce, Program Manager of Mobility Coalitions
425-943-6751 or

Want to submit feedback or an announcement for next month’s newsletter? Email Nathan Emory at

Requests for Assistance

UW Physicians Group
Seeking drivers/transportation providers interested in transporting COVID-19 positive clients, please email Paula Houston at for more information. (Phone and Email 4/1)

Pierce County
Pierce County partners are seeking assistance with transporting clients to methadone clinics, grocery, and pharmacy pick-ups with a particular focus on people experiencing homelessness. If you are a provider able to support with these needs or would like more information on how to request PPE in Pierce County please contact Nathan Emory at (Meeting 4/8).

Offers of Assistance

Solid Ground

Solid ground is looking to partner with additional organizations, across King County, to best support the needs of the community, this can include transportation of food and supplies. Contact Will Toaspern at

COVID-19 Positive Patient Transportation

There are currently three partners who are able to transport COVID-19 positive patients for life-sustaining trips. Follow this link for other Medicaid partners able to support with transporting goods/food. See contact info below:
  • Tri-County Cabulance
James Rust
  • MedStar (also able to assist with meal delivery)
Justin Bergener, CEO
Office: 800-236-2011    
  • Around the Sound
General Line: (253) 858-7088
RARET's April Newsletter
RARET March 25th Meeting Notes
King County Metro: 206-553-3000
  • Operations: Further reduced on 4/18; visit Metro's blog post here for more info on which routes are affected. Visit Metro’s Reduced Schedule page for full details. Continuing to run some Metro and Sound Transit routes; reduced water taxi and Link Light rail service. 
    • Alternate Route options can be found here and on the Metro Matters blog.
    • No longer required to pay fare as of 3/23.
    • Water Taxi routes reduced.
    • Working on driver safety by working to provide PPE to drivers (Meeting, 4/17).
    • Fare enforcement has transitioned to security to assist with social distancing guidelines (Metro Matters blog post, 4/17)
  • Additional Information:
  • Access Paratransit: Operating at 25% capacity due to reduction in service demand but still maintaining traditional service area, hours, and days of service; riders not currently certified for Access service may be able to use it now. Read more about how to ride access, enhanced cleaning, and COVID-19 positive transportation in this Metro blog post.
    • No changes to eligibility process aside from the in-person functional evaluation not being required until further notice. Re-certification period extended for riders (Phone call, 4/1).
    • Supporting with food delivery assistance through United Way and Solid Ground. Contact 211 for food access; increased cleaning.
    • Most recent updates in Email 4/6 including that customers with disabilities who are no longer able to reach their essential destinations using fixed-route service can contact the Access Transportation Call Center at 206-205-5000 (Email, 4/6)
  • Community Van (206-625-4500): Change in Operations; increased flexibility with trip requirements and driver training; actively working to assist with transporting food and goods (Phone, 4/8)
  • Via to Transit (206-258-7739): Suspended as of 3/23.
Customer Service: In-person Customer Service Offices are closed until further notice but can be reached by phone at 206-553-3000
Community-Based Transportation Services (King)
  • Catholic Community Services (206-328-5787): Volunteers are limited to helping with grocery and food bank delivery for clients; medicine pick-up and drop-off, client phone check-ins, or life sustaining medical appointments (Meeting, 4/1).
  • Eastside Friends of Seniors (425-369-9120): Reduced operations; only vital medical for residents of Issaquah and Sammamish. Volunteers able to support with food and pharmacy delivery. Also offering “Phone Buddies” where volunteers can call clients to minimize impacts of social isolation. Have begun taking on new clients on a case-by-case basis. (Phone, 4/14)
  • Enumclaw Senior Center (360-825-4741): Operations reduced; the center is not open to the public, limiting some functionality. Providing meal delivery to seniors in Enumclaw; pharmacy drop-off available on a case-by-case basis. (Phone, 4/8)
  • Kaiser Permanente Volunteer Driver Program (206-326-2815): Providing taxi trips to qualified patients for life sustaining procedures. Volunteer driver program closed until further notice.  Looking to limit volunteers’ risk of exposure. (Phone, 4/15)
  • Muckleshoot Transportation: Closed
  • Northshore Senior Center (425-286-1026): Operations reduced; Center is closed; Rides to medical appointments limited but still taking place. Pop-up Food Pantry on Tuesdays & Fridays. Delivering warm food and non-perishables/hygiene products for those that cannot pick up in person (Kirkland, Kenmore, Bothell, & parts of Woodinville). Providing some cross-county food service and looking to expand. Removed the King County Metro Access qualification to ride during COVID.  (Phone, 4/15)
  • Solid Ground (206-205-5000): Operations changed; partnering with other organizations to best support community needs such as food delivery, sanitization supplies, and moving shelters.  Due to low ridership the Downtown Circulator is able to offer some deviated routing. (Email, 3/25) and (Meeting 3/31)
  • Sound Generations
    • Hyde Shuttle (206-727-6262): Closed to general public; has seen a significant reduction in drivers, but is using those remaining to deliver Meals on Wheels food from nutrition sites (Email 4/9); Video from Sno-Valley Senior Center on food delivery.  Hyde Shuttles have partnered with many local nutrition sites to deliver food; any food requests should be sent directly to a local partner nutrition site. No changes expected until the end of May at the earliest. (Phone, 4/15)
    • Volunteer Transportation (206-448-5740): Providing continued service through Uber Health (Email, 4/7)
  • Snoqualmie Valley Transportation (425-888-7001): Open; fare free as of 3/30; providing food and prescription delivery (through ScriptDrop) (Phone, 4/15).
  • University of Washington Shuttles (206-685-3146): reduced or suspended. The Seattle Cancer Care Alliance shuttle is still operational but clinic runs are now every 80 minutes. Health Science Express and Night Ride shuttles suspended. (Phone, 4/15)
Additional Transportation Services (King)
  • Monorail: Closed until further notice.
  • Seattle Streetcar (206-684-7623): South Lake Union Streetcar not operating until further notice; First Hill Streetcar operating with 15-minute headway, Mon-Sat 5:30am-8:30pm 
Additional Resources (King)

Personal Protective Equipment (PPE)
COVID-19 General
Other resources
Pierce Transit: 253-581-8000
  • Operations: Moved to a modified Sunday level of service on 4/6, and until further notice, due to ridership being down. Added additional trips for essential workers and to ensure buses are not overfull so social distancing can be practiced.
    • Fare collection suspended as of 3/21.
    • Customers to board buses using rear doors only as of 3/23.
    • For trip planning please use the Plan Your Trip feature.
    • Adding "shadow" buses to some major routes to insure social distancing when buses reach the maximum passenger loads. (Meeting, 4/17)
    • New Essential Workers service is available to essential employees who have lost access to Pierce Transit service due to service cuts. Essential employees can call 253-581-8000, option 2, to be screen. 
    • Working on ensuring all Pierce Transit employees are equipped with 2 reusable masks.
  • SHUTTLE Paratransit: Reduced due to most destinations being closed but operating as usual; two businesses have temporarily suspended service until the situation improves; MedStar (800-236-2011), pilot program used to help clients book same-day reservations Mon-Fri 7:30am-6:00pm; fares suspended (RARET meeting 3/25 & Phone, 4/1, Website 4/15).
Customer Service: Customer Service offices closed as of 3/25. Customer Service staff available by phone weekdays from 6:30am-6:30pm at 253-581-8000, option 1, option 1.
Community-Based Transportation Services (Pierce)
Additional Resources (Pierce)

Personal Protective Equipment (PPE)
  • If you are a provider able to support with these needs or would like more information on how to request PPE in Pierce County please contact Nathan Emory at


COVID-19 General
Other resources
Community Transit: 425-353-7433
  • Operations: Further reduction of service starting 4/13 to align with current ridership levels which includes cancellation of Route 247 (Stanwood to Boeing), substantial trip cuts for commuter service to the University of Washington, and more.
  • DART Paratransit: Operating same level of service (Phone, 4/15)
  • Additional Information:
    • Fare free as of 3/20.
    • Board and exit through rear doors as of 3/20.
    • Reduced service by 25% as of 3/30.
    • Closed the Ride Store Lobby 3/30
Everett Transit: 425-257-7777
  • Operations: Sunday-Level service as of 3/29.
    • Fare Free as of 3/29
    • Board and exit through rear doors as of 3/29
  • Everett Paratransit (425-257-8801): Providing “Sunday-level” bus service starting 3/30 from Mon-Sat and not operating on Sundays; fare free (Phone, 4/15)
    • Providing masks for all Paratransit customers.
  • Customer Service: Everett Station reducing operating hours.
Community-Based Transportation Services (Snohomish)
  • Camano Center (360-387-0222): Operations normal; delivering food; providing grocery and pharmacy transportation; and critical medical transportation. (Phone, 4/15)
  • Catholic Community Services: (425-257-2111): Operations are reduced, and many trips have been canceled.  Providing grocery rides and trips to medical appointments. (Phone 4/8)
  • Homage Senior Services of Snohomish County (425-513-1900): Operating normally but ridership is down; able to provide meal delivery, grocery shopping, medical transportation, and pharmacy pick-up (Phone, 4/15). Offices closed to the public; call 425-513-1900 to speak with Resource Specialist.
  • Stillaguamish Transportation (360-629-0503): Closed. (Email 4/15)
  • Tulalip Transportation (360-716-4206):  Closed 
Additional Resources (Snohomish)

Personal Protective Equipment (PPE)
  • Everett Paratransit is providing masks for all Paratransit customers
  • Looking for more info on PPE in Snohomish County
  • Snohomish County Coronavirus Response Fund grants
  • See Funding and Non-Profit Resources section for more funding information.
COVID-19 General

Other resources
  • None at this time
Sound Transit: 1-888-889-6368
  • Operations: Temporarily reduced service to Sounder South; additional reduction to Link light rail, ST Express routes operated by Pierce Transit and King County Metro; Light rail, ST Express, and Sounder running every 30 minutes; ridership down 85%
  • Additional Information:
    • Suspended fares as of 3/21.
    • ST Express passengers other than riders using mobility devices or the boarding ramp will board and exit buses through rear doors.
    • Social distancing measures:
      • Trains will operate with the maximum length of 4 cars to increase space for social distancing.
      • No standing passengers, one seated passenger per row, seats near operator will remain vacant
      • Buses are deemed "full" by operator and when "full" per social distancing guidance, another bus will be dispatched if available
  • View more info about Reduced Service updates and sign up for Rider Alerts.
    • Follow the Sound Transit blog here.
    • Call Customer Service to ask about routes and schedules at 1-888-889-6368.
WSDOT Ferries
Additional Transportation Services
  • American Cancer Society (1-800-227-2345): Closed (Website, 3/30).
  • Around the Sound (253-858-7088): Operations reduced; only transporting for life sustaining appointments. Increased cleaning procedures on all vehicles. Can transport COVID-19 positive patients. (Phone, 4/15)
  • Beyond the Borders (253-476-4657): Connector is reduced to Monday, Wednesday, and Friday service. On demand rides are available for anyone who has an essential appointment or needs to go to work. Partnered with Catholic Community Services and able to deliver meals in Pierce County. Providing normal level of service to dialysis and other essential appointments including grocery and pharmacy; not able to shop or provide pharmacy delivery for clients. New riders should contact 211 for intake first (Phone, 4/15).
  • Disabled American Veterans (206-764-2564): Closed; automated voicemail message refers clients to Veterans Transportation Service at 206-764-2120.
  • Hopelink Medicaid (1-800-923-7433): Normal operations; call volume and staffing have both been reduced but capacity to transport riders is still readily available; able to transport COVID-19 positive clients for life sustaining trips only. Refer to this list for Snohomish/King Medicaid partners able to assist with transporting goods and COVID-19 positive patients (Email, 4/15)
  • Puget Sound Educational Services District Road to Independence (253-778-7958): Operating normal services; interested in supporting food delivery (Phone, 3/25).
  • Rainier Foothills Wellness Foundation Care Van (360-802-3206): Reduced operations, due to demand.  Providing meal delivery and rides to healthcare facilities in the Buckley-Enumclaw area. (Phone 4/15)
  • WSDOT GoodToGo: customer service centers closed (Email, 3/20).
Taxis and Transportation Network Companies (TNCs)
  • GoGoGrandparent (1-855-464-6872): No changes to operations reported; launched GoGoGroceries as of 3/18 and GoGoGazette as of 4/10 which provides on-demand prescription pick-up by calling 855-464-6872
  • Lyft: Carpooling suspended as of 3/17; cleaning products supplied to drivers.
    • Launched LyftUp program; non-profits may apply for a LyftUp grant that incentivizes drivers to connect people with food, workers to hospitals if they contract coronavirus, and caretakers to their jobs. Delivery would include medical supplies, test kits, and meals for kids and seniors to be dropped off without contact.  
    • Partnering with Urban League of Metropolitan Seattle to offer $25 Lyft Credits to those in need of short-term transportation to essential locations/services on a first-come, first-served basis.
  • Uber: Carpooling suspended as of 3/17; cleaning products supplied to drivers; providing 14 days of financial assistance to drivers who need to self-isolate.
  • Yellow Cab (206-622-6500): Normal operations though moderate reduction due to fewer trips, drivers, and reduction in Medicaid trips; decision to ride is on riders/caregivers; wiping down cars after each ride; interested in supporting with food/pharmacy deliveries (Phone, 4/9)
Additional Resources (Multi-County
Personal Protective Equipment (PPE)
  • See other County's additional resource sections for more info
COVID-19 General
Other resources

Funding and Non-Profit Resources

How is RARET responding to COVID-19?
  • Gathering information to increase situational awareness
  • Tracking transportation providers' level of operations and ability to assist with food delivery, pharmacy pick-up, etc.
  • Sending out weekly Transportation Impact Summary reports
  • April Newsletter featured resources about COVID-19 and a call to action for partners to share how RARET can support without duplicating efforts
  • Planning to send post-event survey to providers to assess impacts
  • Planning to complete an After-Action Report
Please, reach out with questions, comments, or additional information to either Bree Boyce at or Nathan Emory at
Americans with Disabilities Act (ADA) Information
This material can be made available in an alternate format by emailing the Mobility Management Team at or by calling (425) 943-6760.

Title VI Notice to Public
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color and national origin in programs and activities receiving Federal financial assistance. Hopelink is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1.B  If you believe you have been subjected to discrimination under Title VI, you may file a complaint with Hopelink’s Title VI Coordinator. For additional information regarding Title VI complaint procedures and/or information regarding our non-discrimination obligations, please contact Hopelink’s Title VI Coordinator at (425) 869-6000 or

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