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Capital Area Transit Conducts Ridership Survey
Halloween Free Ride Day
Employee Chili Cook-off
Holiday Service Notes
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Capital Area Transit Conducts Ridership Survey
On October 22, Capital Area Transit (CAT) conducted a survey of its ridership. The survey was composed of different questions and ratings that examined a variety of aspects of the public transit service. Due to the feedback, CAT is also able to create a baseline of expectation for other future surveys.
 
Volunteers from the University of Mary administered the surveys verbally, during the day from 10 am to 3 pm. These volunteers rode around Bismarck and Mandan asking riders for their feedback. Along with taking the buses, the volunteers were stationed at various locations along the routes, and an online survey was available for individuals who were not using the service at the time. There were forty-seven riders that participated in the survey in total.
 
“I’m very happy with the results of the survey,” said Executive Director Roy Rickert. “We were able to hear our customers thoughts of the service we provide – the good, the areas we need to work on, and some areas we may need to explore further before implementing.”
 
According to nearly 90 percent of responders, Capital Area Transit has good customer service, an aspect that has led to 40 percent of surveyed riders to ride more frequently within the past year. This data also ties in to 34 percent of riders describing CAT ridership as “money-savvy.”
 
One are that CAT would like to improve is their social media presence. About 57 percent of responders reported they do not follow CAT on any social media platform. CAT will look to improve its social media presence, try to gain more account “likes” and followers, which will in turn allow CAT to reach more riders.
 
CAT would like to extend a huge thank you to everyone who participated in the survey. The data gathered will help serve and shape the organization as it moves forward.
Halloween Free Ride Day
Capital Area Transit (CAT) provided free rides for trick-o-treaters on Halloween, with the final Free Ride Day of the 2015.  The free ride day was an opportunity for anyone who wanted to try CAT and see how the system works, and a thank you to CAT customers.

The Free Ride Day is in its eighth year. This year, CAT was happy to see that many individuals took advantage of the Free Ride Day. The day generated 358 rides, an increase of about 75 rides over the average of other Saturday ridership in October.

“It's great to see that the Free Ride Day was a success,” said Executive Director Roy Rickert. “It is an enjoyable promotion. Everyone likes to get something for free, and we enjoy being able to provide this for our ridership.”

CAT wants to provide a great quality service for the community, and having free ride days is a way to say “Thank you” to our riders and encourage new ridership.
Employee Chili Cook-off
On November 5, the Capital Area Transit, Bis-Man Transit Office and Taxi 9000 offices competed in a battle of the bean. Staff put bragging rights on the line in a chili cook-off.
 
At high noon staff available gathered, digging into the delicious chili that was assembled before them. After the judges feasted on the contestants’ chili, they made their final judgments.
 
Although the decision may have been difficult, the winner was Capital Area Transit Manager Nate Vatnsdal, whose name shall now, and forever, be associated with the trophy made for this inaugural event.
Holiday Service Notes
Over the next couple of months there are specific days Capital Area Transit service will be effected. The demand-response paratransit is a 24/7 service and does not alter service because of holidays.

In November there are three days that the CAT Administrative office will be closed: November 11, 26, and 27. There will be no fixed-route service on November 26, due to Thanksgiving.

On Christmas Eve, the CAT Administrative office will close at noon, and the office will be closed December 25. There will also be no fixed-route service on Christmas Day. On January 1, the CAT Administrative office will be closed, along with the fixed-route service.
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November 11 - CAT Administrative Office Closed

November 26 - Buses and CAT Administrative Office Closed

November 27 - CAT Administrative Office Closed

December 24 - CAT Administrative Office Closed at Noon

December 25 - Buses and CAT Administrative Office Closed

January 1 - Buses and CAT Administrative Office Closed
Copyright © 2015 Capital Area Transit & Bis-Man Transit, All rights reserved.


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