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Get help with Windows XP and Telesales technology
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NLDC Monthly Newsletter


Welcome to our June Newsletter

We aim to provide you with a brief digest of IT information that you will find useful and informative.

Please let us know if this newsletter has been helpful to you. Any feedback will be gratefully received. If there is anything you would like us to address in future issues, please do not hesitate to get in touch. Please email Newsletter@nldc.co.uk or use the Contact Form on our website www.nldc.co.uk.

About NLDC

NLDC was formed by Neil Davies in 2002 to provide independent IT advice to businesses in the North West. We provide the services of an in-house IT Director, but only when you need it.
 
We pride ourselves on our integrity, competence, value for money and flexibility. To learn more about the kind of things we do, why not take a look at our website www.nldc.co.uk or give us a call on 0161 654 4155, we'll be more than happy to discuss any IT or Telecommunications related queries you may have.

Do you still have PCs running Windows XP?
 

Microsoft support for Windows XP ceased on the 8th April 2014. From this date the PC and the network it is attached to will be increasingly at risk. This is because, as new security vulnerabilities are found, they will not be fixed. Before 8th April 2014, Microsoft issued Windows updates to fix these security holes, after this date no more updates are being issued.

If your business is regulated by external bodies, such as the SRA for law firms, or the FCA/PRA for financial firms, or you have to comply with the Data Protection Act or the PCI DSS for Credit Card transactions, the existence of a Windows XP PC on your network could result in compliance issues.

NLDC would be happy to help you move away from Windows XP in as cost effective a way as possible. In the meantime it would be prudent to ensure that any XP PCs cannot access, or be accessed from, the internet. This will reduce your risk, but it will not eliminate it.

Don’t forget also that Windows Server 2003 will cease to be supported by Microsoft on 14th July 2015. Businesses that use Server 2003 need to start considering their options now. One option my be to consider Cloud Computing. In our next issue we try to demystify cloud computing, because for some businesses, especially unregulated ones, cloud computing may be a sensible way of upgrading to a supported operating system.

Are you thinking about setting up a telesales operation?
 

A number of businesses are considering setting up their own call centre operation. This is especially true of law firms finding a way around the referrals fee ban.

If you have an ageing telephone system, then it may make sense to replace the system with one that supports telesales. However, you don't have to replace your existing telephone system. A cloud based telesales function might be preferable. This would be significantly cheaper than buying a new telephone system and much more scalable. Cloud based telesales functionality has been around for a number of years so is now quite stable.

NLDC can help you evaluate whether a cloud based solution or an on-site solution would be best for your business.

And finally...

Have you ever wondered how many Google searches are taking place now, or how many Tweets or Facebook likes etc? Well, click HERE and find out.

Contact Us

T: 0161 654 4155                         E: info@nldc.co.uk                         W: www.nldc.co.uk

Why not call us to see how our skills and expertise can help your business.

Copyright © 2014 NLD Consultancy Limited, All rights reserved.


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