Upgrading your Telephone System
Most, if not all, businesses will already have a telephone system. However, if that system is more than 10 years old, it is probably worth considering replacing it for an up to date system. New systems have additional functionality that could significantly improve how calls are handled. The ability to centralise a switchboard for firms with multiple offices can be a real boon. Similarly, being able to twin a mobile phone with the desk phone so they both ring when the direct dial number is dialled can help. The ability to obtain usage statistics and record calls can all help make a business more efficient and may even help with regulatory compliance.
However, the key point is to get good advice before making a decision. In the telephone industry, there is an old adage that telephone systems are not bought, they are sold, meaning that it is the ability of the salesman that closes the deal, not the suitability of the telephone system.
As with any purchase it is important for the purchaser to understand both their requirements and what is available in the market. The real gains are made when the telephone system is selected to be compatible with the IT system. That way significant integration can take place that can make call handling incredibly efficient.
For more information on the way we can help with your Telephony requirements, please see our website here.