More pointers on Cloud Computing and New Telephone Systems

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NLDC Monthly Newsletter

Welcome to our August Newsletter

We aim to provide you with a brief digest of IT information that you will find useful and informative.

Please let us know if this newsletter has been helpful to you. Any feedback will be gratefully received. If there is anything you would like us to address in future issues, please do not hesitate to get in touch. Please email or use the Contact Form on our website

About NLDC?

NLDC was formed by Neil Davies in 2002 to provide independent IT advice to businesses in the North West. We provide the services of an in-house IT Director, but only when you need it.
We pride ourselves on our integrity, competence, value for money and flexibility. To learn more about the kind of things we do, why not take a look at our website or give us a call on 0161 654 4155, we'll be more than happy to discuss any IT or Telecommunications related queries you may have.

Is Cloud Computing for me?

Our series of articles which focus on Cloud Computing is intended to identify the issues that the salesmen will not tell you. Cloud Computing can offer real benefits to the right business, but there are also downsides that need to be considered in order that informed decisions can be made.

Previously we discussed the cost implications of Cloud Computing, in this issue we ask:-

Do you want Business Continuity or Disaster Recovery?
Disaster Recovery (DR) defines how your business reacts to a Disaster, such as a fire, flood or explosion, that prevents access to your building. Business Continuity (BC) on the other hand details the steps you put in place to ensure that day to day problems do not affect the operation of the business. While a DR plan may include a temporary office relocation, BC provision would include measures such as multiple diverse internet links, redundant disks and power supplies.

In a sensibly designed on-premise solution, day to day problems do not stop the business from operating. The loss of the internet link, whilst disruptive, does not stop documents from being dictated and bills being raised. Similarly, if a hardware failure on the PMS server prevents access to the accounts, then emails and dictations can still proceed.

However, when the IT systems are held in the Cloud, anything that affects the delivery of the IT facilities to the office prevents everyone from working. The loss of the Internet connection means your whole business will stop. If another client of the Cloud provider causes a server level problem, then everyone in your business could be affected.

Whilst it is true that for the once in a lifetime (hopefully) disaster, the Cloud puts you in a much better position, for day to day issues, the Cloud can add a significant risk to your business.

As mentioned earlier, these articles are intended to help you make an informed decision as to whether the Cloud is right for you. Don’t forget though, Cloud Computing is only the delivery method – the most important contribution to your business’s future success comes from having the correct systems and applications in place irrespective of the delivery method.

Next time we will look at whether the Cloud can make your data more secure or less.

Upgrading your Telephone System

Most, if not all, businesses will already have a telephone system. However, if that system is more than 10 years old, it is probably worth considering replacing it for an up to date system. New systems have additional functionality that could significantly improve how calls are handled. The ability to centralise a switchboard for firms with multiple offices can be a real boon. Similarly, being able to twin a mobile phone with the desk phone so they both ring when the direct dial number is dialled can help. The ability to obtain usage statistics and record calls can all help make a business more efficient and may even help with regulatory compliance.

However, the key point is to get good advice before making a decision. In the telephone industry, there is an old adage that telephone systems are not bought, they are sold, meaning that it is the ability of the salesman that closes the deal, not the suitability of the telephone system.

As with any purchase it is important for the purchaser to understand both their requirements and what is available in the market. The real gains are made when the telephone system is selected to be compatible with the IT system. That way significant integration can take place that can make call handling incredibly efficient.

For more information on the way we can help with your Telephony requirements, please see our website here.

And finally...

Having trouble with your WiFi coverage? Why not use your Wok or Pringles tube to improve it. These links detail rather surprising uses for kitchen utensils and empty Pringles tubes! I’ve not tried it, but if you manage to get it to work, please let me know.

Contact Us

T: 0161 654 4155                         E:                         W:

Why not call us to see how our skills and expertise can help your business.

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