Consider the cost of Cloud Computing and look at SIP trunks

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NLDC Monthly Newsletter

Welcome to our July Newsletter

We aim to provide you with a brief digest of IT information that you will find useful and informative.

Please let us know if this newsletter has been helpful to you. Any feedback will be gratefully received. If there is anything you would like us to address in future issues, please do not hesitate to get in touch. Please email or use the Contact Form on our website

About NLDC?

NLDC was formed by Neil Davies in 2002 to provide independent IT advice to businesses in the North West. We provide the services of an in-house IT Director, but only when you need it.
We pride ourselves on our integrity, competence, value for money and flexibility. To learn more about the kind of things we do, why not take a look at our website or give us a call on 0161 654 4155, we'll be more than happy to discuss any IT or Telecommunications related queries you may have.

Is Cloud Computing for me?

Making the decision to move to Cloud Computing is one that requires serious consideration. In an attempt to shed some light on Cloud Computing this, and subsequent issues of our newsletter, will focus on specific aspects of moving to the Cloud, in order that a more informed decision can be made.

Is moving to the Cloud cheaper?
Cloud Computing is charged per user per month, forever. On premise computing is purchased by one up front prayment (often a lease). The usual pricing model for Cloud Computing assumes that the hardware and software will be upgraded every 3 years or so. However, most businesses cannot afford to keep up with the Microsoft upgrade cycle. Most would miss out one, possibly two iterations of hardware and software upgrades. This means that they would expect to undergo a major software and hardware upgrade every 5 or more years. Cloud Computing is unlikely to be cheaper when priced over this length of time.

It is certainly true that a growing business may benefit from a Cloud based solution because they would simply add Cloud users as they were recruited, thereby negating the need for significant expense at a point when funding may not be available due to their size. However, if funding is available, an on premise solution should certainly be considered to ensure that the business gets the solution it needs.

The key point is, don’t choose Cloud Computing based on the price. It is quite likely to cost more than an on premise solution when considered over a realistic timescale. Choose Cloud Computing if it is the right solution for your business.

In our next Newsletter we will discuss how Cloud Computing can give you excellent Disaster Recovery, but could also result in poor Business Continuity.

If you are considering upgrading your IT system, contact us to see how we can ensure you make an informed decision and get the most appropriate solution for your business.

Should we use SIP or ISDN trunks for our external calls?

SIP stands for Session Initiation Protocol, essentially it is a Voice over Internet Protocol (VoIP) for carrying voice calls over the internet to the Public Switched Telephone Network (PSTN). SIP trunks (lines) are used like traditional ISDN trunks (lines) to carry external (inbound and outbound) calls.

SIP trunks have many advantages over ISDN trunks in terms of cost and flexibility, but they can also have limitations.

Benefits of SIP over ISDN
Cheaper – Line rental for SIP trunks is typically 40%-50% cheaper than ISDN and often benefit from better call packages.
Quicker to deploy – Initial deployment can take place within days. Once installed, trunks can be increased or decreased within hours. This compares with 60 working days for ISDN installation of changes.
Number Flexibility – Geographic numbers can be answered elsewhere eg an 0207 number (London) can be answered in Manchester (0161). This also means you can always keep your existing numbers when relocating.
CLI Flexibility – You can present any of your telephone numbers as the CLI for outbound calls. Not just your own DDI or your switchboard number. This is useful for multi-client contact centres etc.
Disaster Recovery – If the local PBX is unreachable, calls can be delivered to an alternative location instantly.

Disadvantages of SIP compared to ISDN
Call quality – If the solution is not properly specified and planned by qualified network engineers (not telephone engineers) call quality will suffer.
Security – If the solution includes voice calls crossing the internet there is a risk of the calls being intercepted and/or your LAN being compromised. Proper IP security needs to be in place.

To find out how NLDC can help you with your telecommunications issues please visit our website or give us a call.

As with all these things, knowledgeable advice is imperative to avoid costly mistakes. NLDC can help you to decide whether SIP trunks or Cloud Computing is right for your business and ensure you get the most cost effective solution to help your business grow.

And finally...

Following the EU’s “Right to be forgotten” ruling, Google has ensured that every “forgotten” story is quite memorable.

Firstly, the underlying stories remain on the web, they are just removed from the search results, but only if you use the European versions of Google (, etc). If you use then the articles in question will be listed.

Secondly, Google are informing the publisher of the story that the item has been removed. This then allows the publisher to print a story about its removal.

Surely this is EU law-making at its finest…

Contact Us

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Why not call us to see how our skills and expertise can help your business.

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