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Issue 10: May 2021
Intouch EEAST
A welcome from our chair
Nicola Scrivings, Trust Chair

Welcome to the latest bulletin for EEAST’s stakeholders and partners. As well as outlining our recent performance, this edition includes an update on the progress we are making to tackle concerns raised by our regulator last year. 

One of these concerns related to stable leadership, which will play a key role in EEAST’s long-term improvement. We announced earlier this month that Tom Abell, currently the deputy chief executive of Mid and South Essex Foundation Trust, has been appointed as our new chief executive. Tom will join us in the autumn and you can read more about this important announcement here

Finally, I would like to reassure you that we are continuing to monitor the COVID-19 situation carefully in order to keep our patients and staff safe. EEAST is currently in the top 20 NHS trusts in the country for rates of staff vaccination. Although restrictions are slowly lifting we know this situation can change rapidly, so we will remain vigilant and prepared so that we can provide the best possible care for our patients. 

Thank you and do please get in touch if I can help further.

Nicola Scrivings,

Veteran Aware Logo


Recognising our commitment to the armed forces

EEAST has been awarded ‘Veteran Aware’ status in recognition of our commitment to improving care for veterans, reservists and members of the armed forces community.

We are one of only seven trusts in the east of England and the second ambulance trust nationally to receive the accreditation from the Veterans Covenant Healthcare Alliance. 

Terry Hicks, Head of Operations in Norfolk and Waveney, and Armed Forces Champion said: “This fantastic achievement builds on the positive work which has taken place since we were presented with the gold award in 2018 and recognises the support we provide to our armed forces community. 

“We employ a large number of veterans and reservists. To achieve this accreditation is a testament to the contributions that they make to deliver the best possible outcomes in their day-to-day roles.”

COVID-19 vaccinations

More than 90 precent of our staff have now received the second COVID-19 vaccination. This places us in the top 20 trusts in the country for vaccine uptake, which helps keep our patients, colleagues and families safer.



Celebrating our dedicated volunteers

This year’s volunteers’ week takes place between 1 and 7 June. We will be celebrating by thanking our dedicated volunteers and sharing some of their stories through case studies and videos. Throughout the week we will also be answering questions on social media about the volunteering roles available at EEAST.

Latest figures show that demand for our services has risen by around 10 percent compared to this time last year. Over the past month, we have also seen an increase in the most serious calls as lockdown restrictions have begun to ease.

A short summary of these key facts and figures is now available and includes a breakdown of the number of calls we have received in each response category. 


Care Quality Commission improvements

We are continuing to make progress on our Care Quality Commission action plan, but recognise that there is still more to do.

This month’s progress summary includes an update on the steps we have taken to improve the safety and effectiveness of the private ambulance providers we use. It also outlines the changes which have been made to ensure that robust governance is in place in our HR department so that we can keep our vacancy rate low while improving employment checks and mandatory training rates.


Body worn cameras to be rolled out

EEAST is introducing body worn cameras as part of a national pilot designed to reduce violent assaults and threats against ambulance staff. 

The 12-month pilot will start initially at Waveney Ambulance Station before being rolled out to 18 other sites across the region. It is expected to start later in the summer, once the IT infrastructure to support the system has been fully tested and training has taken place.
As part of the pilot, EEAST will share data from the use of the cameras with NHS E/I to analyse in real time its effectiveness in reducing assaults. 

The system has been evaluated for use by a Caldicott Guardian, who is a designated senior person responsible for protecting the confidentiality of people’s health and care information.

Don't forget, here's a date for your diary...

Our annual report will be published on Friday 28 May, with our annual general meeting taking place on Wednesday 14 July via Microsoft Teams. 

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East of England Ambulance Headquarters, Whiting Way, Melbourn, Cambridgeshire, SG8 6EN

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