Work with a "digital acceleration model." This is just one approach from LiveWorld, social media monitoring firm. Jason Liebowtiz advised CFG members to test the model in a region first. Determine outcomes. Build consensus. Organizational alignment.
Then, educate! Show your compliance partners how it can work. Use the tools to digitally map the issue at hand – who your audiences are talking to, conversations, etc. Find ‘little data’. Find the B2B applications so you can compare to B2B banking.