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STAYING 'n TOUCH

April 22, 2020
Content As Shelter From The Storm 
“'Twas in another lifetime, one of toil and blood
When blackness was a virtue the road was full of mud
I came in from the wilderness, a creature void of form
Come in, she said
I'll give ya shelter from the storm”
  • Bob Dylan

Finding an Emotional Safe Place for you and your company

By Robert Rose, The Content Advisory

Boy, sometimes there seems to be an uninterrupted supply chain filled with crisis after crisis. Anybody remember when the defining crisis of 2020 was going to be the Australian wildfires?  Doesn’t that indeed feel like another lifetime ago? 

So many of us right now – especially in financial services – are going through a crisis.  And it’s not the obvious economic one. 

As someone put it to me recently, this is not WFH (Work From Home) – this is AHW (At Home trying to Work). We are all doing our level best to manage our professional lives, as we keep our family safe, fed, entertained and educated.  

As in any crisis, you likely have an array of go-to resources to lean on in your personal life – family, a spouse, best friends, professionals, brands, colleagues, and even pets. They are your sources of calm and truth.

Anais Nin once wrote, “We don’t see things as they are, we see things as we are.” Our emotional safety nets are unique to us. The reason they comfort us isn’t because of what they do or because we see them as they are. It’s because they give us the ability to see ourselves in the context of a safer world. 

We trust them. 

Emotional safety, whether it’s for ourselves, friends, family, colleagues, or customers, doesn’t start with what we’re good at, what we do, or what we sell. It starts from within us. Providing emotional safety requires the awareness to know what others are feeling and the ability to feel it with them. 

Now, from a business standpoint, acting on those feelings may not be what’s best for business, but rather what’s best for building trust. Those two things may seem different at times. In the middle of a crisis, it may be difficult to know which to choose. It may even require choosing different approaches for different groups. 

Here’s one thing I am learning. Content and Marketing practitioners can become a great source of safety for brands. 

I recently worked with a large, financial services brand that was going through a reputation crisis. The leaders decided to form a new team to create original content and storytelling to help employees trust the brand again. One of the keys to their success was focusing on and building emotional safety from within. They first created a team environment that allowed them to engage courageously, face tough facts, manage the crises, and see themselves as they were, rather than simply spinning the lens of the corporate brand. 

Both the content they developed, and the culture they sparked, created an environment that improved trust among those within the company. It also stands as a model for other teams. They’ve become a safe place.  We often think of safety as shelter from the storm – cover from a real or perceived danger. But building emotional safe places – whether they’re yours to shelter in or yours to provide shelter to others – isn’t cover. It’s more than waiting for things to blow over. 

Sometimes, for your clients, your customers, your team members, you just need to be willing to be there. 

The most comforting feeling of trust and safety comes from the belief that we aren’t alone, and that someone can help us move through the anxiety. They help not by waiting out the crisis, but by supporting us as we get through it.

Robert Rose
Founder & Chief Troublemaker
THE CONTENT ADVISORY

For more than 25 years, Robert has helped marketers tell their story more effectively through digital media. As the Founder of The Content Advisory, Robert has worked with more than 500 companies, including 15 of the Fortune 100. He’s provided strategic marketing advice and counsel for global brands such as Capital One, NASA, Dell, McCormick Spices, Hewlett Packard, Microsoft, and The Bill & Melinda Gates Foundation.  The Content Advisory, is the education and consulting group for The Content Marketing Institute.

“Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.”

Robert’s third book – Killing Marketing, with co-author Joe Pulizzi has been called the “book that rewrites the rules of marketing”.  His second book – Experiences: The Seventh Era of Marketing is a top seller and has been called a “treatise, and a call to arms for marketers to lead business innovation in the 21st century.” Robert’s first book, Managing Content Marketing, spent two weeks as a top ten marketing book on Amazon.com and is generally considered to be the “owners manual” of the Content Marketing process.

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