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By the time fiber optic cable reaches your home and your Trailblazer service is connected, a lot of work has been done, and a lot of fiber has been run.  The state-of-the-art fiber infrastructure of Trailblazer Broadband requires an expansive network spread from 4 centralized “huts” to 55 strategically located cabinets and then to thousands of terminals across our valley.

Over 160 miles of fiber optic cable have been run since construction started in Sept 2019. 

As with electrical lines, main fiber lines may run overhead or be buried underground, depending on your location. When running fiber underground, we typically follow existing easements which is why we may have to "cut through" a sidewalk or parking lot rather than going around it.

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Trailblazer Broadband is Currently Available to 5,997 Residents and Businesses

Phase 2 of the fiber network buildout is scheduled to be completed in 2022, encompassing the more highly populated areas of the valley. From there, the buildout will expand to the more remote areas of the Estes Park Power & Communications service area with construction to be completed by 2024. Click on the map above for a closer look at our interactive website map and to see the status of service at your location.

Trailblazer Broadband is not only great for telecommuting and streaming movies at home, it is enhancing business operations for business customers in Estes Park as well.  

From the high-density downtown corridor along MacGregor Avenue to Motel Row and down Highway 7 to parts of Highway 34, more than 140 business customers now have Trailblazer Broadband. 

According to Kim Smith, Trailblazer Customer Experience Manager, “As we head into a more normal summer season this year, we anticipate that Trailblazer will be a game-changer in terms of reliability for many of our businesses. We are also looking forward to feedback from our hospitality clients on what their return guests think of the new internet service,” she says. Businesses can contact Trailblazer at 970-577-3770 for information on service availability and pricing.

Do you usually fix a sandwich before calling customer service because you know it will take forever? Is your sandwich long gone by the time an agent many, many miles away finally answers and can’t remotely answer your question?  

If that’s your idea of customer care, Trailblazer is committed to changing your mind.  From our new local offices at 1180 Woodstock Dr., our customer support team - who have lived in Estes Park for many years - will sign you up for service, answer your questions, and support your account every day from 8 am - 5 pm Monday through Friday.  The team has been with Trailblazer since the beginning and when you tell them where your home or office is - they actually know what you’re talking about! Our representatives who live in service-available areas are Trailblazer customers too, so they fully understand your perspective.  

When the local team goes home, you’re still not alone. Our Technical Support partners in Fort Collins are available to assist by phone 24 hours a day, 7 days a week 365 days a year.  They also monitor incoming customer emails to support@trailblazerbroadband.com around the clock.  

If your outage or service issue can’t be solved remotely, the Trailblazer fiber team (part of Estes Park Power & Communications) will arrange for a visit to your home or office to fix the problem.

You can find more information about installation, streaming, and service HERE.

Also, check out our easy-to-follow Troubleshooting Guide for tips and tricks to optimize your Trailblazer Broadband. 

TROUBLESHOOTING GUIDE
Board Chair, Platte River Power Authority (PRPA)

During its board meeting on Thursday, the Platte River Power Authority Board of Directors elected Reuben Bergsten, director of utilities for the Town of Estes Park, to be the organization’s next board chair. Bergsten joined Estes Park Power and Communications in 2009 and has more than 30 years of experience in the utility industry.
Bergsten has also been instrumental in the planning and coordination of community-owned and operated Trailblazer Broadband. “Reuben has been a committed [PRPA] board member for more than a decade and we have benefitted from his extensive utility experience,” said Jason Frisbie, general manager and CEO of Platte River.
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Board Chair, Estes Park Economic Development Corporation (EDC)

In his new role as Board Chair for the Estes Park Economic Development Corporation (Estes Park EDC), Josh Cramer will be working to address business challenges in the community and to make doing business in Estes Park easier.  

This commitment isn’t new for him, however.  In the past 3 years, he has made a significant contribution to the area’s technological advancement as a consultant to the Town of Estes Park assisting with the planning and execution of the Trailblazer Broadband project. 

Cramer largely designed the network side of the broadband project including designing the operations of the broadband system and training technical support personnel. Congratulations on your EDC appointment, Josh! 

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