Do you usually fix a sandwich before calling customer service because you know it will take forever? Is your sandwich long gone by the time an agent many, many miles away finally answers and can’t remotely answer your question?
If that’s your idea of customer care, Trailblazer is committed to changing your mind. From our new local offices at 1180 Woodstock Dr., our customer support team - who have lived in Estes Park for many years - will sign you up for service, answer your questions, and support your account every day from 8 am - 5 pm Monday through Friday. The team has been with Trailblazer since the beginning and when you tell them where your home or office is - they actually know what you’re talking about! Our representatives who live in service-available areas are Trailblazer customers too, so they fully understand your perspective.
When the local team goes home, you’re still not alone. Our Technical Support partners in Fort Collins are available to assist by phone 24 hours a day, 7 days a week 365 days a year. They also monitor incoming customer emails to firstname.lastname@example.org around the clock.
If your outage or service issue can’t be solved remotely, the Trailblazer fiber team (part of Estes Park Power & Communications) will arrange for a visit to your home or office to fix the problem.