All the latest news from INS LifeGuard.
The INSider                            4 August 2016
Introducing World-class, Integrated Medical Alarm, TeleHealth & Assistive Technology Solutions

LifeGuard SmartHome IPD Roll-Out

Last December we announced the roll-out of our exciting new converged Medical Alarm and TeleHealth System called the LifeGuard SmartHome IP Dialler (IPD). Featuring a dock with a purpose-built tablet and telephone, it still provides the superior quality Emergency Alarm service you've come to expect from INS LifeGuard, but now we can offer exciting additional, optional assistive technologies and services to benefit village and community care residents, as well as management.

Upgrade to the new system with the INS Transition Scheme

We've developed the INS Transition Scheme which will run over a 36 month period and offer eligible clients the opportunity to upgrade their current analogue-based Medical Alarms to our new SmartHome IP Dialler. There is no cost to upgrade the equipment via this scheme for eligible clients.

With about 2,000 successful transitions completed in the first few months of the scheme, resident surveys returned to date indicate an overall satisfaction rate of 98%.

Even if you're not currently a customer of INS LifeGuard, please don't hesitate to call us to find out how we can help you.

If you're already an INS customer, one of our representatives will contact you soon (if they haven't already) to organise a suitable date and time to discuss eligibility requirements and details of the transition scheme. As the new devices use a SIM card across our Mobile network provider, our INS representative will also assess network coverage at the village and determine whether your village will require antennas to ensure the highest quality service possible, as well as look at requirements to convert any smoke detectors, call points, community centres and other ancillary devices.

Your residents will then need to be advised of the transition scheme as soon as possible. It is important that you advise INS LifeGuard of the intent to proceed or to not proceed as soon as possible.

About two to three weeks before our technicians are in your area, we'll call you to schedule the transition of your old devices to the new IPD. You can advise the date you would prefer and we will endeavour to meet your request.

As part of the installation process, our technician will spend time showing your residents how the new device works and answer any questions you or they may have. They will leave some paperwork with your residents that needs to be completed and returned to our office, including an updated Client Information Form and Customer Feedback Survey.

Additionally, with our new Client and Manager's Portals, clients can securely update their details held by INS electronically. Village management can do so as well, with appropriate client / resident consent, avoiding the need for completing paper-based forms.

Once the transition to the LifeGuard SmartHome IPD has occurred, there will be a small monthly cost for the 3G mobile SIM.

Click here if you'd like to watch a video outlining the INS Transition Scheme in more detail. We look forward to sharing this exciting offer with you and your residents. Please call 1800 636 226 for more information or to book your village for the Transition Scheme.


The Manager's Portal is here; try the Premium Service Free!

The new LifeGuard SmartHome Manager's Portal is an innovative, secure intranet site that allows village and community care managers to update the information held by INS LifeGuard, broadcast information to residents/clients, generate reports, and so much more.*

We're so confident you'll love this service that we're offering a 6-month free trial. After the trial period, the Premium Service will incur a small annual fee per unit, or you can choose to continue on the free service. For more information, view or download the information flyer by clicking here. Call 1800 636 226 to start your free trial.

* A Client Portal is also planned allowing clients to update details themselves.

The SmartHome Mate will soon be available to complement the IPD

A unique, smart companion to your LifeGuard SmartHome IP Dialler, the SmartHome Mate can be mounted on any wall or suspended beneath a cupboard, providing added functionality. It's not just a call point, it also supports many of the features and functionality of the SmartHome IPD, allowing you to operate the system remotely. For more information, view or download the flyer by clicking here.

SmartCamera & SmartDoorbell can provide added security

The new LifeGuard Clever Dog SmartCamera and SmartDoorbell work in conjunction with the SmartHome IP Dialler and SmartHome Mate to provide enhanced security.

The large base on the SmartCamera allows for 360 degrees rotation to adapt to a variety of environments. It supports motion detection, and acts as a security camera. It can even allow family members to check on loved ones via a separate app. For more information, view or download the flyer by clicking here.

The SmartDoorbell provides an audio/video intercom system, so you can see and speak to visitors at your door. Provides enhanced security allowing you to screen visitors before opening the door. For more information, view or download the flyer by clicking here.

Other Optional Services

The exciting new Optional Services we can offer via the SmartHome IPD include Telephone Service, Internet Browsing, TeleHealth Services, Virtual GP Consultations, Home Automation, Home Security and My Concierge Services. These services are outlined in our Options Booklet, can be switched on at any time as required, and benefit both village residents and management.

Optional Services include such things as:
  • Telephone Service - The SmartHome IPD can be used as a standard home telephone for a low monthly fee - generally lower than a normal line rental. Call friends and family with one touch. Can include a free call allowance for local, national and mobile calls which can also be shared across the new LifeGuard SmartHome IPD, LifeGuard Mobile, and LifeGuard SmartWatch.
  • Internet Browsing - with this optional service you can use the SmartHome IPD for basic internet browsing and social media applications, such as Facebook, YouTube and Email. Stay up-to-date with the latest news, listen to your favourite music, and much more for a low monthly fee.
  • TeleHealth Service - assists with monitoring the health of those with medical conditions, such as diabetes, COPD, chronic heart failure or unstable blood pressure, right in their own home. Vital signs are automatically recorded and sent to a nurse in INS LifeGuard's Emergency Response Centre for monitoring. If the readings are of concern, the nurse will follow-up with the resident and/or their GP or carer. Includes a monthly nursing review with a Registered Nurse. This service is available for an additional low subscription fee.
  • Virtual GP Consultations - request an audio/video call for a virtual face-to-face consultation with a GP without leaving your home. This service is available any day of the week at a time that best suits your residents. Choose to pay as you go with one-off consultations, or take advantage of INS LifeGuard's subscription service to receive low-level prescriptions and referrals to other allied health professionals.
  • Home Automation - the SmartHome IPD can provide basic home automation features such as automatically turning on / off power points and lights, or even locking and unlocking your doors. You can control these features wirelessly from the device, or the nurse from INS LifeGuard can control them if needed during an emergency (e.g. to unlock the front door to allow emergency services to enter).
  • Home Security - the SmartHome IPD can be used to provide home security with the addition of low-cost wireless devices, such as our Infra-Red Detectors (PIR beams) and SmartCameras, which allow around-the-clock home security monitoring, or our new SmartDoorbell, which lets you see and speak to visitors without opening the door.
  • My Concierge Services - having a personal concierge isn't an expensive luxury, it's a practical and convenient way to help manage everyday tasks so you have more time to relax and enjoy life. The simple press of a button provides assistance arranging a wide variety of services such as home maintenance, health care, personal shoppers, taxi bookings and much more.
  • Manager's Portal - push notifications to residents, download real-time reports, set village protocols, emergency evacuation notifications and much more!
  • Access to download a mobile app to resident's smart phones so they can be monitored whilst away from home (conditions apply)


Benefits to Villages and Community Care Managers

  • The built-in M2M SIM eliminates the need for a home telephone line. It can also operate off an existing Ethernet or WiFi connection with the M2M SIM as a backup.
  • We can also offer low-cost managed phone and internet services through our SmartVillage Technologies.
  • Send messages and notifications to one individual, a group, or all residents / clients.
  • Evacuation alerts or drills can be issued to each resident in real time.
  • Our services can be covered under CDC or NDIS funding models and assistance can be provided with case management through a free Managers Portal.
  • All services are monitored and supported by INS LifeGuard's highly qualified nurses from our state-of-the-art Emergency Response Centre, located in Australia.

What's different about this new device?

Aside from all the optional services we can now offer, the biggest difference is your residents will no longer require a telephone line for their emergency alarm to work. The LifeGuard SmartHome IPD features a built-in M2M SIM card, so it operates independently from any telephone or broadband service. It can also operate off an existing Ethernet or WiFi connection with the included M2M mobile SIM as a back-up.

More Information
To watch an introductory video and for more information on the SmartHome IPD and our many optional services, click here.

Transition Scheme

We're on a Roll
We've completed about 2,000 successful transitions in the first few months of the scheme.

Satisfaction Rate
We're very pleased to report the Satisfaction Surveys returned by residents to date indicate an overall satisfaction rate of 98%.

More Information
For a video explaining the INS Transition Scheme and how it can benefit your organisation, click here.

Claude Rafin
Expert Contributing Partner

Claude Rafin, Managing Director of The INS Group, is an Expert Contributing Partner to the new website. With over 30 years' experience in senior management, Claude has extensive experience in Health Care, particularly in the area of community care delivery systems and technology development.

You can view his full profile by clicking here. He will be contributing articles to the site, which will be accessible from his profile page, so please do visit often.
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